Communications Specialist

At Linq, we are transforming the way the world connects.

We're currently looking for customer service-oriented, high achievers to join our Experience Team and support the Linq user base as Communication Specialists. You will be the day saver to all Linq users. You are the cornerstone of operations, facilitating success from the point of order to the setup of the Linq user's page and product. You will assist Linq users when they hit a snag, listen to user feedback when they reach out, and be the first to investigate when something isn't working. This role is all about bringing happiness and solution to our growing Linq user base.

What You'll Gain

You'll join a team of talented individuals who will provide you with hands-on mentorship on topics ranging from design to communications strategy.

Your Responsibilities

• Educate and assist Linq users with the setup of their page and products
• Utilize email, chat, and phone in communication with customers
• Collect customer feedback, and make suggestions for new features
• Troubleshoot and report app bugs and issues
• Monitor and lead operations flow from order creation to delivery to setup
• Exercise judgment to decide how best to handle app or product issues with the user

Requirements

• Bachelor's Degree or equivalent may help
• You have an active online presence and familiarity with social media
• Typing speed and accuracy
• Writing background (grammar buffs wanted)
• You possess the ability to multi-task and think on your feet to provide sound, quick solutions
• Customer service mentality with a positive attitude!
• This position is non-exempt from overtime for purposes of federal wage and hour laws

Nice To Haves

• Support background is a plus (especially if you have past X-Team experience), but not mandatory
• Familiar with services such as Slack, Front, Notion

This is an in-office, full-time, paid salary position based in our Birmingham, AL office.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.