Community Association Customer Service (ARK)

Community Association Customer Service

ARK Management, a Poplar Homes company, specializes in the Management of Community Homeowner Associations. We are seeking a Certified Community Association Manager to add to our professional team of outstanding players. Our goal as a company is to exceed our client’s expectations and provide superior customer service.

Job Summary:

The Customer Service Representative will report directly to the Executive Director. In addition, will provide administrative and technical support to ensure smooth operations of associations. The Customer Service Representative will assist with duties as requested by the assigned Community Manager or Managers, including but not limited to, providing customers service, assigning work orders, drafting letters at Manager's direction, Action list items, and maintain a correspondence log by Association and assist Manager with research projects as needed.

Essential Duties and Responsibilities:

Answer phone calls, emails, and inquiries in a courteous, professional, and timely manner.

Address concerns regarding association rules, regulations, and community amenities.

Process maintenance requests and work orders, ensuring clear communication with vendors and residents.

Assist with billing and collection of homeowner association dues.