Community-Based Services Associate

Job Description Summary:
Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and the ConferMed.

Job Description:

The Community Based Service Associate (CBSA) will be the first point of contact for those individuals seeking services with the Center for Key Populations (CKP). The CBSA will have strong knowledge of all CKP programs and services and how individuals can efficiently access those services, including the workflows for referrals, intake, eligibility, screenings, and evaluation. The CBSA will serve as a resource to all clients, staff, and community members in eliminating barriers for patients related to social determinants of health and the acquisition of services. The CBSA will work from the CBS Building on 631 Main Street in Middletown and assume responsibility for answering all incoming calls, taking messages, directing calls to appropriate staff throughout the agency, and documenting incoming referrals for follow-up. The CBSA will monitor walk-in clients and community providers and alert staff when they have a visitor, and will facilitate the adequate supervision of groups and events when necessary.

The CBSA will work closely with patients accessing services through the Center for Key Population (CKP) Program and will work collaboratively with the CKP Outreach Coordinators and CKP Case Managers to ensure the elimination of barriers for all patients in accessing services that include primary care, specialty care, care coordination, and support services.

The CBSA will assume responsibility for projects as directed by manager including specific deliverables for programs such as data entry, patient phone contact, administrative tasks, and follow up as needed.

ROLE AND RESPONSIBILITIES:

Performs general clerical duties to include but not limited to: photocopying, faxing, sending, and receiving correspondence.

Organize, coordinate and send invitations for CKP meetings and events as needed.

Provide courteous customer service in person and on the phone at 631 Main St, Middletown, including clients, community providers, and visitors.

Maintain the CBS building physical operations, including facility requests, safety monitoring, equipment maintenance, supply orders, routine sanitization requests, and coordination of donations, including the donation center on Ferry Street.

Maintain inventory of donations and supplies and provide efficient dissemination of donations and supplies to patients as needed, including mailing, delivering, or arranging delivery of items as necessary.

Responsible for submitting invoices for all orders through Workday within one week.

Actively participate in all CKP staff meetings, program-specific meetings, and organization meetings, as well as any community or other meetings as directed by the supervisor.

Establish and coordinate schedules and templates for CRVFHP (Farmers), Substance Use Health Program (SUH), Wherever You Are Program (WYA), Oasis, Ryan White Providers, CKP Events, and OASIS vans.

Provide administrative support to all CKP Programs as directed by the supervisor.

Participate in all projects directed by CKP team leadership, including data entry, phone calls, and follow-up.

Provide support and coordination with Community Based Organizations and CHCI sites to the 4 CT Card Program by participating in meetings, conducting outreach, phone calls to participants, gift card pick up, and monitoring data.

Enter HIV routine testing data for the Prevention grant in CDC SAMS efficiently and weekly. (Secure Access Management Services Portal)

Organize, promote and staff outreach events to educate and raise awareness to the public regarding Center for Key Populations Programs.

Working hours may include evenings and weekends as directed by the supervisor.

Special assignments, projects, and other duties as assigned by the direct supervisor.

QUALIFICATIONS:

• Associates degree required
• Experience in answering calls in a phone system
• Electronic appointment scheduling experience
• Strong customer service experience
• Excellent communication skills
• Basic computer expertise including data entry
• A valid CT driver's license; Expected to drive a company van.
• Ability to travel to community events/activities and CHC sites outside of "home" location
• Ability to manage multiple tasks in a fast paced and deadline driven environment
• Strong attention to detail and excellent organizational skills required
• Minimum one year experience in Human Service field required

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Regularly spend long hours sitting and using office equipment and computers
• Regularly move from sitting to standing positions effortlessly
• Regularly work on repetitive tasks
• Regularly use headphones and earpiece
• Occasionally lift 5-10 pounds

Confidentiality of Information

Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies

Location:
Community Based Services Admin
City:
Middletown
State:
Connecticut

Time Type:
Full time