Community Development Manager

Ready to join a team that’s all in? At Imprivata we deliver unified access and security management programs that eliminate friction empowering healthcare and mission-critical organizations to work smarter faster and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity embraces challenge and fosters excitement. We are constantly raising the bar on what’s possible owning the outcome of our triumphs and trials staying nimble amidst change and cultivating an environment where we win together. Here your ideas matter your differences are celebrated and your work drives real results—for your career your teammates and our customers.

When you join Imprivata you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking a Community Development Manager to join our team. This is a hybrid opportunity based out of Waltham MA.  

Job Summary

The Community Development Manager leads the strategy growth and engagement of Imprivata's customer community creating programs that foster customer connections knowledge sharing advocacy and business value. This role owns the community platform and engagement initiatives partnering across Customer Success Support Product Marketing Sales Customer Advocacy and Events to deliver exceptional customer experiences.

Duties and Responsibilities

• Develop and execute the strategy for Imprivata’s customer community to drive engagement advocacy retention and measurable business value.
• Evolve the Salesforce Experience Cloud community into a premier destination for customer learning collaboration support and networking.
• Define track and report on KPIs dashboards and analytics to measure community growth engagement satisfaction and business impact.
• Design and deliver customer onboarding recognition advocacy and engagement programs that encourage participation and knowledge sharing.
• Build and nurture relationships with customers champions advocates and community leaders to foster a thriving global community.
• Manage community content educational resources campaigns forums and user groups in partnership with cross-functional teams.
• Plan and execute virtual and in-person customer engagement programs including webinars meetups user groups and Imprivata Connect.
• Establish governance operational processes and best practices to ensure a scalable high-quality community experience partnering with Customer Success to maintain timely engagement.
• Collaborate with Product Customer Success Sales Marketing Support and Engineering to align community initiatives with business objectives and customer needs.
• Gather analyze and communicate customer feedback to support Voice of the Customer initiatives product improvements and strategic decision-making.
• Stay current on industry trends and emerging technologies identifying opportunities to leverage AI automation and digital tools to enhance community experiences.
• Other duties as assigned and required

Qualifications

• Bachelor’s degree in Business Marketing Communications Information Technology or a related field with 5+ years of relevant experience or 7+ years of equivalent professional experience.
• Proven experience building growing and managing customer or technical communities with Salesforce Experience Cloud or similar community engagement platforms.
• Demonstrated success developing community strategies and programs that drive customer engagement and measurable business outcomes.
• Strong project management communication and stakeholder management skills with the ability to influence and collaborate across cross-functional teams.
• Data-driven mindset with experience analyzing engagement metrics and translating insights into action.
• Highly organized self-motivated professional who thrives in a fast-paced environment and is passionate about customer engagement and advocacy.
• Experience managing technical healthcare IT customer advocacy customer marketing or customer success programs.
• Experience developing customer champion ambassador advisory board or similar engagement programs.
• Knowledge of community engagement best practices member lifecycle management and event planning for virtual and in-person experiences.
• Community management certification (CMX Community-Led Growth FeverBee or similar) preferred.

This position offers a total compensation range of $136000.00 to $146000.00 (inclusive of base salary and variable compensation such as bonuses and incentives). In addition more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors such as a candidate’s location skills experience and qualifications.

At Imprivata we have a top-notch work environment developmental opportunities a competitive total rewards package and the desire to have fun. If you have the skills and qualifications as we have described above we want to hear from you!

Imprivata provides equal employment opportunities regardless of race religion age sex national origin disability status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

#LI-Hybrid #LI-LI-1

What We Do

For more than two decades Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast compliant and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device application and identity governance Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries we deliver solutions that improve efficiency safeguard data and drive digital transformation. At Imprivata our commitment goes beyond technology—we partner closely with our customers to ensure their success every step of the way.

Why Work With Us

At Imprivata every voice matters. We’re a global team driven by innovation compassion and collaboration. Together we live our values—Raise the Bar Own the Outcome Stay Nimble and Win Together—while making a real impact on healthcare technology and the communities we serve.

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