Community Engagement Coordinator

JOB DESCRIPTION 

Position Title: 

 Community Engagement Coordinator 

Department: 

Reports To: 

Community Engagement Manager 

Direct Reports: 

None 

POSITION FUNCTION 

The Community Engagement Coordinator is responsible for all community outreach initiatives in order to recruit high quality patients in accordance with Centricity Research recruitment guidelines. The Community Engagement Coordinator will build strong relationships with community partners and will demonstrate knowledge of protocols including inclusion/exclusion criteria, medications and medical diseases that coincide with research conducted at Centricity Research. This is a hybrid role which requires a minimum of three days in the community. 

ORGANIZATION SUMMARY 

Our Passionate Cause:

Revolutionizing Research & Changing Lives! 

Organization Profile: 

Centricity Research is a clinical research organization with more than 40 sites, access to over 1.6 million patients, and more than 150 active investigators across Canada and the southeastern United States. Our name, Centricity Research, was purposefully chosen to signify the fact that we are customer centric. Our patient volunteers, sponsors, CROs, and physicians are the cornerstone of our business. The name Centricity Research also highlights the fact that our organization has earned a position of prominence and importance within the industry. We aim to build and nurture strong, trusting relationships with all audiences, and being customer-centric is embedded within our company culture. 

FUNdamentals: 

Centricity Research recognizes the following core values as being essential characteristics for individual and collective success:

• Dream Big 

• Go Above and Beyond 

• Do The Right Thing 

• Be Curious 

• Have Fun 

ESSENTIAL FUNCTIONS 

• Work on enrollment and retention initiatives with Community Engagement Manager

• Problem solve and create contingency plans to optimize enrollment via recruitment initiatives 

• Create and maintain relationships with community partners 

• Promote clinical trials in the community through outreach events

• Regularly plan and facilitate community events, i.e. lectures, health fairs or events to promote Centricity Research, coordinating employee volunteers 

• Obtain and maintain computerized database of clinical trial candidates from partnering physicians 

• Complete database query reviews for study candidacy and conduct outbound calls for study interest 

• Return all phone calls/email responses to interested patients within 24 - 48 hours 

• Accurately complete recruitment tracking log and all applicable clinical trial management systems 

• Identify appropriate study candidacy based on knowledge of recruiting and upcoming studies 

• Provide study metrics on a regular basis and provide ongoing feedback regarding outcome of recruitment initiatives 

• Assist the Community Engagement Manager, Research Operations and/or Investigators with any other tasks as required 

EDUCATION/EXPERIENCE 

Minimum:

• 2 years of experience in Marketing, Sales, or Event Planning 

• Basic knowledge of medical conditions and terminology

Preferred:

• Post-secondary scientific diploma/certification or 2 years minimum experience working in a healthcare setting

CORE COMPETENCIES/SKILLS 

Prerequisite (Essential): 

• Excellent communication skills (verbal and written) 

• Excellent computer skills (MS Word, Excel and Outlook)

• Attention to detail

• Ability to manage time efficiently

• Self-directed

• Teamwork & Collaboration

• Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning 

• Flexible & Adaptable 

• Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines 

Foundation: 

• Conflict resolution 

• Receptive to feedback

• Empowering & Developing others

• Empathy Skills 

• Planning and organizing skills

• Excellent problem-solving skills 

• Achievement oriented

• Analytical ability

• Initiative 

• Decision making

Leadership: 

• Forward thinking 

• Innovative

• Creative

• Strategic thinking

• Self confidence 

• Strong interpersonal skills 

PHYSICAL DEMANDS 

• Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.

• Frequently required to complete work on the computer in a seated position 

• May be required to lift light boxes (10 - 20lbs) 

• May be required to spend extended hours in a vehicle 

WORKING CONDITIONS 

• Modern medical office environment or home environment 

• Required to follow all healthcare industry OHSA and OSHA guidelines 

• Required to perform duties in relation to PHIPA, HIPAA, PIDEDA 

• Some positions may require overnight/weekend hours 

• Some availability for travel may be necessary 

BENEFITS 

• Opportunities to work with internationally renowned physicians 

• Comprehensive health benefits, competitive salary

• RRSP or 401(k) contribution matching 

• Continued opportunities for growth & development; yearly education allowance

• Paid holiday closures and employee appreciation days off