Community Health Worker

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary

Candidate must reside in Kentucky Community Health Care Workers (CHW) serve the community as a bridge between the member (community) and the healthcare system (providers) through telephonic and in-person outreach and education. CHW's help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties to become more acculturated with each other.Job Duties include but are not limited to:

• Identify gaps and opportunities to strengthen systems of care within the member's community
• Assist members in utilizing community services, including scheduling appointments with social services agencies (including transportation vendors), and assisting with completion of applications for eligible programs.
• Assist with care plan implementation and member education during telephonic and in-person outreach, help develop care management strategies, and work with team members to provide linkages to programs/resources for the various health and social needs of members.
• Teach disease self-management (i.e. nutrition, symptom tracking and reporting).
• Assist with patient medication adherence by: instructing the member on current medication list, reviewing medications with member and assist in obtaining refills.
• Enter and maintain member records in electronic health record system, compile reports and complete other program documentation in a timely manner (e.g. progress notes, letters), and other administrative responsibilities as needed.
• Travel to client homes, community locations, various agencies, and other outreach destinations.

Required Qualifications

• Requires the ability to travel up to 70% of the time to multiple office locations and home locations, occasional weekend hours may be required.
• Travel is with personal vehicle. Must possess reliable transportation and proof of vehicle insurance.
• Must possess a Kentucky CHW certification.
• Demonstrated proficiency with personal computers, keyboard, multiple systems navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint).

Preferred Qualifications

• 3-5 years relevant experience in serving the Medicaid Populations in urban or rural environments with familiarity of local formal and informal resource networks preferred.
• Preferred skills: Mental Health First Aid, Trauma Informed Care, HIPPA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.

Education

• Completed and approved CHW/Promotora certification program.
• High School Diploma or G.E.D.

Pay Range

The typical pay range for this role is:$18.50 - $31.72This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 01/20/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.