Community Lead

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2023.

About You:

• You love people and find their problems intrinsically interesting. You have deep empathy for the customer and their challenges. 
• You understand how to build a community. You know how to bring people together, guide a conversation, and make all voices feel valued. 
• You have a growth mindset. You believe everything can be improved, and independently take action on problems when you find them. 
• You can lead without directly managing. You are able to sell others on your vision and rally others to achieve your goals. 
• You’re a builder at heart. You have an entrepreneurial spirit, an affinity for the fast-paced, changing environment of a start-up, a sense of humor, and get-it-done personality
• You’re passionate about manufacturing, how things get made, and the future of work

What skills do I need?

• BS Degree: CS, ME, IE, or similar preferred but not required
• The ability to bring people together and foster collective problem solving. You don’t have to have built a SaaS community before but you should be a keen observer of social dynamics and interested in building a movement.  
• Experience working on problems in a manufacturing or industrial setting
• A knack for tinkering. You have some comfort with APIs, SQL, Python, or similar. You probably have an old Raspberry Pi somewhere around your home. 
• A demonstrated dedication to considering things from the customer’s perspective
• Aptitude to learn fast and a demonstrated ability to lead by example
• Proven ability to see problems as they exist in a front line operations environment and develop real solutions that help people do their jobs better

Key Responsibilities:

• Own the growth and engagement strategy for the Tulip Community. You’ll be the face of Tulip Community, and act as a first-touch responder, router, content strategist, and growth manager.
• Engage with users, drive new users to sign up, lead events, and identify ways to improve the community experience for our users
• Enable and empower users to solve their problems with Tulip
• Manage a series of ongoing programs for growing the community and improving user engagement
• Represent the voice of a new user of Tulip across the many facets of the business
• Create and surface the content that a new user needs to be successful throughout their journey
• Build bridges between Tulip and our users, partnering with Product, Sales, Solutions, Marketing, Support, and others to communicate to our users, inspire them, and help them do more with our platform
• Develop, improve, and maintain dashboards to quantify the performance of your initiates 

Key Collaborators:

• Product team (Product Managers and designers) 
• Product Ecosystem (Marketplace, Education, Experience Center)
• Engineering team
• Product Marketing team

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.