Community Manager

On our team, you’ll help make oral health more affordable and accessible than ever before. We believe a life of candid self-expression is a rich life. And our clear aligner therapy helps people across the country straighten their smiles, grow their confidence, and live as their truest selves. 

If you're ready to sharpen your skills, have a huge impact, and help solve healthcare, join us.

• Business Development and Sales
  • Conduct tours to work toward and maintain 100% building occupancy
  • Engage in the larger community of the market by attending events and networking with local start-ups and organizations
• Facility Management
  • Ensuring each shared workspace is fully operational and processes are running smoothly
  • Manage all shared workspace operations and communicate with building management to ensure highest level of member satisfaction
  • Manage and maintain relationships with vendors and landlords
  • Expense management for the building
• Member Management & Community Engagement
  • Create a collaborative environment amongst our members through events and personal introductions
  • Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of greater community
  • Meet with members to resolve issues, process member terminations and other issues of complexity
  • Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted
  • Supervise move-ins and move-outs for quality experience
  • Explain Candid policies and procedures to members, including but not limited to: membership agreement and billing procedures
  • Design and implement rules, guidelines and best practices for the community to optimize member experience
• Maintain company standards and expectations
• Recommend best practices related to, community management, sales, events, training, and member experience on a company-wide level
• Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress
• Implement member safety plans, i.e. fire and emergency plans
• Travel Requirements – approximately 30%  travel between NYC, Columbus, OH and Milpitas, CA

• Four year college degree
• 2+ years experience in customer service and sales (cold-outreach experience a plus)
• Project management and business operations experience
• Strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Ability to travel up to 30% between NYC, Columbus, OH, and MIlpitas, CA
• Proficiency with Microsoft Office and Google applications

Pay & Perks 

• Competitive compensation
• Stock option plan to give our employees a direct stake in Candid’s success
• Unlimited PTO to give our employees a little extra R&R when they need it 
• Work from home stipend 
• Comprehensive health coverage (medical, dental, vision) and generous parental leave
• Wellness Perks (KindBody, Classpass, OneMedical etc)
• Commuter benefits if you’re in NY and work from the office when we re-open and Remote Work Program to allow for flexibility between home and the office
• Significant discount on our customized treatment plans and aligners
• You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning

Values

• Care Deeply - We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more. 
• Drive Results - Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes.
• Commit to Growth - To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner’s mindset and continuously pursue improvement. 
• Embrace Candor - To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate.  
• Work as One - Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other’s strengths, inspire new solutions, and share in our success.

EEOC

Our patients and colleagues come from diverse backgrounds and experiences. We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it’s the right thing to do, but it makes our company, our products, and our culture that much better. If you share our values and passion, apply and see what we’re all about.

We’re proud to be an Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Additionally, this organization participates in E-Verify.