Community Manager

Ontra is a remote-first company, with access to coworking spaces and offices in a few key cities for employees who may prefer in-person working options. We value connection, investing in opportunities for in-person and virtual gatherings with your Ontra colleagues.
We currently are able to hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.
United States
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
APAC
Hong Kong, Singapore
EMEA
United Kingdom
For this job we are currently only hiring candidates based in the United States, with a strong preference for candidates working PT hours.
About the team & opportunity
Ontra is seeking a Community Manager reporting to our Associate Director, Lawyer Success on our Legal Network team.
Ontra's Legal Network is composed of law firm partners, who accelerate legal workflows by combining their legal expertise with our proprietary AI-powered software. This role is a great opportunity for someone who enjoys building strong relationships to unlock value and potential for their community. You will also work cross-functionally within Ontra's organization to drive efficiency and optimize processes to enhance the law firm experience.If you are someone who thrives in a fast paced environment, and is able to think proactively to exceed your community's expectations, we'd love to get to know you!
What you'll do

• Connect with law firms and lawyers to ensure to ensure retention, business growth and product adoption
• Evolve enablement resources for our law firms to foster a strong legal partner community
• Serve as Liaison between the legal network and internal teams by fostering feedback from lawyers, and logging product feedback
• Drive product adoption and company communication in line with business strategy
• Become a Subject Matter Expert on all Legal Network policies and systems, confidently conducting product trainings, and leading one-on-one conversations with legal partners

What you'll bring

• Experience: 5+ years of experience in customer success / customer service or other client management roles in a professional services industry including legal, financial services, or other tech-enabled platforms
• Communication and presentation skills: Excellent communication skills and ability to communicate with diverse stakeholders
• Analytical and process-oriented: Can identify issues quickly and propose solutions with minimal supervision.
• Industry knowledge: SaaS experience as well as experience within other complex industries (i.e. financial services or legal) is a plus
• Naturally curious: Asks questions and seeks out new information, often delving deeper into a subject to gain a more complete understanding; willing to consider different perspectives (even if they don't align with their own)
• Organized and process-oriented: Ability to break down complex projects into smaller, manageable tasks, and create a structured plan with clear timelines and milestones; prioritizes systematic approaches, efficiency, and consistency in their work

About Ontra
Ontra is the global leader in Contract Automation and Intelligence for private asset management firms. The Ontra platform combines AI-enabled software with a worldwide network of highly trained lawyers to modernize recurring legal workflows. Ontra's solutions improve all aspects of the contract lifecycle - from negotiating and processing routine contracts to tracking obligations in complex agreements. Ultimately, Ontra reduces the time, expense, and risk associated with contract management, freeing its customers to focus on other strategic priorities.
Our benefits

• Opportunity to participate in Ontra's unit-based compensation program
• Medical, dental, and vision insurance base plans at no additional cost
• Employer-sponsored retirement plans
• Monthly phone and internet reimbursement (equivalent of $100 USD)
• Annual professional development reimbursement (equivalent of $2K USD)
• 4 months (16 weeks) of parental leave
• Unlimited paid time off
• Twice-weekly lunch perk

Inclusivity
Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Pay transparency
Ontra factors in your location when benchmarking compensation for most roles. If you have been selected to participate in our interview process, we encourage you to speak with your recruiter about compensation for the role during an initial conversation.
Personnel Privacy Notice: https://bit.ly/46lVT74
Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
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