Community Manager

At TANK, we consistently raise the bar of creativity with inspired work that delivers brand performance. We are looking for aCommunity Manager who will work with Grey New York and Tank Worldwide’s clients (50% Grey/50% Tank) to create human interactions through a brand and drive the desired consumer experience. Reporting to the Director, Social & Influencer, the Community Manager is responsible for creating and executing best-in-class social media activity based on the annual social media strategy.

WHAT YOU'LL BE DOING:

• Channel monitoring: 5 days per week, minimum 1 hour per day total across social channels: Facebook, Twitter, Instagram, TikTok, YouTube, LinkedIn.
• Responding to any questions presented on social channels based on approved social response matrix – questions/comments that fall outside of the social response matrix will be addressed separately.
• Escalation to Brand of any issues found on social channels.
• AE Monitoring and coordination w/Genpact.
• Refresh of WT messaging matrix/response mix.
• Copy time for refreshing existing social responses as well as crafting up-to five more responses to adapt to changing social trends and issues.
• Addition of responses for new items.
• Set and implement paid, organic and boosted social.
• Media and communication campaigns to align with marketing strategies.
• Work collaboratively with social strategy, account management and creatives to ensure social media channels are on brand at all times.

WHAT WE ARE LOOKING FOR:

• Post-secondary education in a related field.
• 3+ years of experience in Community Management (agency experience is an asset).
• A culture lover who is able to keep up with and translate what’s happening on social and make it relevant and applicable to your client.
• A proactive leader who is always looking at what else we can share with the client to make them stand out rather than just be a part of the conversation.
• Pharma experience or experience in a regulated industry (liquor) is preferred.
• Understanding of the US market is a plus.
• Knowledge of Ad Manager across platforms.
• Bilingualism is an asset.
• Ability to identify and track relevant community metrics.
• Knowledge of metrics, social listening tools and digital reports.
• Knowledge in managing CMS’s.
• Strong attention to detail (extremely important for this role).

WHAT WE HAVE TO OFFER:

Challenging Work - As leaders in the health advertising industry, we thrive on solving complex problems and innovation. Each employee is encouraged to bring their best ideas forward to solve problems.

Dedicated Team - It’s in our DNA to work hard and play hard: celebrate our wins, laugh and have fun. We are stronger, together, when we are open and real. At Tank WW, everyone is valued and plays an important role in our shared success. We care for our people and our clients.

Global Community - Support from the WPP People community and bring your contribution to a greater good while collaborating on WPP strategic projects or initiatives.

Perks and Benefits -The wellness of our employees is at the core of our business, therefore we offer competitive benefits:

• Competitive compensation package
• Extensive Group Insurance Program on Day 1
• Vacation according to experience
• Paid Christmas shutdown
• Extended long weekends on statutory holidays (extra days off annually)
• Work-life balance measures

Tank Worldwide is committed to providing a barrier-free work environment. As such, we will make accommodations available to applicants with disabilities upon request during the recruitment process.

Tank Worldwide is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, family or parental status, or any other status protected by the laws or regulations in the province where we operate. At Tank, we value the insights and innovation that diverse and inclusive teams bring to work.