Community Manager

1 big thing: Axios HQ is an AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment. Learn more about Axios HQ:

• $20M Series A co-led by Glade Brook and Greycroft
• No. 3 on Glassdoor’s Best Places to Work 2024
• Read our reviews on Glassdoor
• 2023 State of Essential Workplace Communications

Why it matters: Our Community Manager will play an integral role in driving the vision for Axios HQ as an AI-powered essential communications tool.

Go deeper: In this role, you will make an impact to Axios HQ through the following responsibilities:

• Develop and execute marketing strategies that drive customer retention, upsell opportunities, and reduce churn.
• Create targeted customer communication campaigns, including newsletters, email campaigns, and webinars, tailored to different segments of the customer lifecycle.
• Collaborate with the sales and customer success teams to create case studies, testimonials, and customer spotlight content that showcases the value of our solutions.
• Build, grow, and manage our B2B internal comms community, fostering an environment of engagement, knowledge sharing, and peer-to-peer support.
• Moderate discussions, respond to queries, and stimulate conversations that add value to the community.
• Organize virtual and in-person events for the community, such as webinars, workshops, local meetups, and an annual conference.
• Develop programs to identify, engage, and activate brand advocates within our customer base.
• Implement loyalty programs that reward and recognize active community members and brand advocates.
• Monitor community health and engagement metrics, using insights to inform future strategies.
• Serve as the voice of the customer within the organization, gathering and synthesizing feedback from various channels to inform product development and customer success.

The details: Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills/experience:

• 3-5  years of experience in customer marketing and/or community management within the B2B Software as a Service (SaaS) or AI industry, ideally in a startup environment
• Proven track record of driving customer engagement, retention, and advocacy through community-building initiatives and customer marketing campaigns.
• Exceptional communication skills, with the ability to articulate complex ideas clearly and concisely.
• Growth mindset with a curiosity to learn and adapt in a fast-paced environment.
• Collaborative team player with strong interpersonal skills and a passion for building relationships.
• Inclusive mindset, with a commitment to fostering diversity and inclusion within the community.
• Previous experience using community engagement platforms like Circle, Hivebrite, Higher Logic is preferred. 

Don’t forget: 

• Axios HQ believes in fair and equitable pay. Base salary for this role is in the range of $85,000-$100,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills
• Health insurance (options include 100% paid for individuals, 75% for families)
• Fertility and family planning coverage
• Primary caregiver 12-week paid parental leave
• 401K, plus company match
• Tele-mental health services
• Generous vacation policy, plus company holidays
• Monthly work-from-home stipend
• Company equity
• A commitment to an open, inclusive, and diverse work culture.
• Annual learning and development stipend

Equal Opportunity Employer Statement

Axios HQ is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios HQ makes hiring decisions based solely on qualifications, merit, and business needs at the time.