Community Manager

Community Manager 

Recorded Future is looking for a client-obsessed Community Manager to tap into the greatest threat intelligence user community. This person will be dedicated to developing and delivering high-quality experiences for Recorded Future clients. Responsibilities include aligning community strategy to our overarching company objectives, driving community engagement, developing content, soliciting user feedback, and reporting on key performance indicators. 

Key Responsibilities

• Administer and moderate client-specific community platforms, including Salesforce Experience Cloud and Slack
• Develop and execute an engagement strategy for our power users, champion clients, and free users to foster peer-to-peer relationships and activity
• Drive participation on community platforms, including commenting, answering questions, and proactively reaching out to users
• Set engagement goals, create reporting dashboards to evaluate success, and own results by adjusting plans if the targets aren’t being met 
• Create, remix, and curate content on best practices and recommendations to incorporate intelligence into our clients’ daily lives 
• Gather qualitative and quantitative data from community feedback pools, generate insights, and share findings with respective parties who can action them

What you bring 

• Passionate about cultivating user excitement, advocating for quality user experience, and championing the community’s role in achieving the company’s strategic objectives 
• Proven track record of success building online communities serving different audiences from the ground up 
• Demonstrated project and program management expertise, particularly working across departments and teams
• Strong written and verbal communication skills
• Experience with online community platforms such as Salesforce Experience Cloud, Slack, inSided (now Gainsight Community), or similar 

Why should you join Recorded Future?

Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.