Community Manager

About the Role: As a Community Programs Manager at Gusto you will be pivotal in supporting project managing and executing both existing and net-new programs for our audience of entrepreneurs. Your passion for small to medium businesses will drive you to act as a strategic liaison advocating effectively for their needs across internal teams and channels.

About the Team: The Community and Events team operates within the Marketing org where we’re collectively building a category-defining brand that makes a meaningful impact—not just on Gusto’s business but on the lives of our customers.

Here’s what you’ll do day-to-day:

Community Engagement: Cultivate community and connection for our SMB community through channels such as social media events and networking opportunities. Program Development: Curate and develop everything from event agendas sessions workshops and keynote presentations that resonate with our SMB community ensuring informative and engaging experiences. Operational Strategy & Infrastructure: Take the lead in scouting and building out operational systems that support and scale community initiatives. Budget Management: Strategically manage budgets for the programs you support to ensure financial accountability in event planning and execution. Logistics and Operations: Coordinate all logistical aspects of events from venue selection and vendor management to AV production catering and attendee registration. Cross-functional Relationships: Collaborate closely with key stakeholders across the organization to deliver programs that meet broader company objectives.

Key Personal Attributes:

• Dependable and Accountable : A self-starter who consistently delivers on commitments with reliability and precision. You’re trusted to manage complex projects ensuring all milestones are met on time and to the highest standard.

• Results-Driven Work Ethic : A relentless drive to achieve excellence with a strong focus on outcomes. You take ownership of your work and you’re motivated by the opportunity to exceed expectations delivering high-quality results that advance both team and organizational goals.

• Empathetic Connector : You excel at building genuine lasting relationships by creating a warm inclusive environment where people feel heard respected and valued. Driven by a passion for bringing people together you inspire collaboration and foster a sense of shared purpose whether virtually or in person to strengthen connections and drive engagement.

Here’s what we're looking for:

• 4-7 years of proven experience in community management or event management within the SMB sector.

• Creative thinker and builder passionate about entrepreneurs community building and customer engagement.

• Experience managing advisory councils and local/regional events or similar community engagement initiatives.

• Exceptional project management skills with a demonstrated ability to handle multiple priorities in a fast-paced environment.

• Excellent communication and interpersonal skills adept at collaborating across teams and influencing stakeholders at all levels.

• Proficiency in event management software/tools (e.g. Coupa and Ironclad) event budget tracking and familiarity with digital marketing strategies.

• Bachelor’s degree required.

Our cash compensation amount for this role is targeted at $134000 - $164000/yr in San Francisco and New York and $110000 - $135000/yr in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.