Community Manager

Workato is seeking a seasoned community manager to help manage the online, customer-facing Systematic Community. The Systematic Community is a robust community featuring several role-specific, technical communities focused on providing the end user a place to learn about Workato, scale their automations, and grow their careers.

This person will work with the Community Team to manage the community, interface with customers, orchestrate and attend user group events, and oversee customer-facing projects and programs. The ideal candidate is one who has experience in both online community management and in-person events, is willing to travel, and thrives in a global, remote-working environment. As a key stakeholder in setting up customer-facing content and programs, you will also work closely with a x-functional team, including stakeholders from Education, Events, CS, Sales, Customer Support, and more to ensure a seamless user experience.

You will also be responsible to:

• Developing and contributing to a robust content plan and editorial calendar

• Creating engaging and shareable content for the community 

• Planning and attending country-wide User Group Events

• Owning and executing on ongoing community initiatives and programs

• Planning and running online webcasts and workshops

• Monitoring the community for trends, traffic, and growth using key performance indicators (KPIs)

• Fostering a relationship with key community stakeholders and power users

• Finding new marketing and outreach opportunities to communicate brand image, product updates, and more

• 2-3 years experience in online Community Management 

• Some experience planning in-person events

• Experience managing ongoing projects and programs to meet key deadlines and deliverables

• Exceptional written and oral communication skills, and the ability to develop creative and engaging original content

• Good customer service and interpersonal skills

• Experience with the Khoros community platform a plus

• Knowledge of search engine optimization (SEO) and web analytics a plus

• Proficient in word processing applications, spreadsheets, presentation software, and social media management tools

• Good judgment and problem solving skills