Community Operations

This is a contract role.

We are searching for a strategic community management and operations expert to join the International Community team and help grow Reddit outside of the US. As an integral part of the Product organization the International Community team plays a key role in helping Reddit realize its mission: bringing community and belonging to everyone in the world .

As the Community Operations Specialist you will be at the forefront of jumpstarting and fostering local communities. You will be an expert of the Italian market proficient in English and focused on proactive initiatives to build bridges with local volunteer moderators and innovate iterate refine and scale our international consumer playbook. The insights derived from your relationships and experiments will help accelerate our growth in Italy.

This is a rare opportunity to join a new team at one of the most influential consumer products on the internet. If developing and proving out a community relations and growth playbook in close tandem with Product that unlocks the next hundreds of millions of global Redditors excites you then you’ve found the right place!

Responsibilities :

• Gain a deep understanding of the market and specialized knowledge to identify user and moderator pain points competitors and market opportunities.

• Cultivate recruit educate and grow a local community of moderators (i.e. the volunteers who are developing maintaining and crafting the culture of local communities) and implement a conversion funnel to onboard external creators and local users to turn them into active moderators.

• Be a public face with our local volunteer moderators to build trust and drive engagement in local communities mediating conflicts and helping drive solutions.

• Iterate innovate and scale the consumer growth playbook by recognizing new opportunities suggesting bold ideas and programs and persuading internal teams to align on new plans.

• Communicate quantitative and qualitative insights to optimize and improve the international consumer growth playbook.

• Be obsessive about achieving aggressive goals and outcomes.

• Run reports build dashboards analyze data set KPIs and execute impactful community initiatives: leverage data to uncover community and moderator insights that will influence the direction of your market pod.

• Work cross-functionally with Product Community Engineering Marketing Safety and BD teams.

What We Can Expect From You:

• 2-5 years of community development project management growth operations or product consulting experience with a track record of community-led projects that have driven business impact.

• Deep knowledge and understanding of Italian culture including current events politics customs traditions language topics of interest taboos etc.

• Nuanced comprehension of the digital landscape and the cultural intricacies inherent within it. This includes awareness of internet culture specific to Italy as well as a deep appreciation for the diverse cultural facets shaping contemporary Italian society.

• Succinct and persuasive communicator: collaborate effectively across internal teams local users moderators partners content creators influencers etc.

• Results-obsessed: outstanding execution and high attention to detail

• Deep interest in developing and driving projects framing issues and seeking solutions testing hypotheses and iterating on process improvements.

• Proficiency in Italian & English and based in the EU timezone

Bonus Points:

• Moderation experience on reddit or another similar platform (eg. discord or internet forums)

• Proficient in SQL