Community Operations Specialist

Community Operations Specialist

Alma is redefining what it means to be part of a professional therapeutic community. We are looking for a Community Operations Specialist who is interested in supporting the professional development and community-building of a rapidly growing national network of private practice mental health providers. 

As Alma’s Community Operations Specialist, you will play a crucial part in achieving our mission to bring high quality mental health care to everyone in need. You will be responsible for providing administrative and member support for our continuing education (CE) program, coordination of live virtual event programming, and moderation assistance in our online member forum. This position is part of Alma’s Community team and will work closely with members of the team to enable the delivery of meaningful continuing education opportunities for our providers. This role reports to the Senior Manager of Educational Programming.

What you’ll do:

• You will provide administrative support for our continuing education (CE) program, which includes, but is not limited to: managing our CE platform, managing certificate issuance and attendance verification and adding and updating content in our CE library. 
  
• You will maintain accurate records of continuing education programming and accreditation.
  
• You will be the first point of contact for internal and external inquiries related to our continuing education program, escalating as appropriate.
  
• You will coordinate live event programming through attendance tracking, event hosting, and pre/post event logistics. 
  
• You will serve as a moderator for our online member community.  
  
• You will partner with others on the Community team on ad-hoc projects.
  
• You will identify opportunities to improve process workflow efficiency, propose solutions, and accurately execute.
  
• You will assist with monthly reporting, dashboards, and audits.
  

Who you are:

• You have 2-4 years of experience in one or more of the following areas: continuing education, virtual event coordination, program management, healthcare operations. 
  
• You have experience coordinating virtual trainings, workshops, or educational programs and/or events. 
  
• You have a ‘human-first’ mentality and can build rapport and trust with teammates and Alma members. 
  
• You are an expert at learning new software systems quickly.
  
• You are organized, detail-oriented and proactive with the ability to learn new processes effectively. 
  
• You have an eye for process improvement and creating efficient solutions.
  
• You are flexible and adaptable, with the ability to prioritize effectively.
  
• You have strong verbal and written communication skills and have the ability to communicate accurately and thoughtfully with internal and external stakeholders.
  
• You are passionate about mental health and our mission at Alma.
  

Benefits:

• We’re a remote-first company 
• Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA & HSA plans
• 401k plan (Roth and traditional)
• Free Alma platform access 
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend to power your wifi, lunches, coffee, etc 
• Pet discount program through United Pet Care 
• Financial perks and rewards through BenefitHub
• Free EAP access through LifeWorks 
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans 
• 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO

Salary Band: $74,000 - $86,000 

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.