Community Program Manager

Why This Role is Exciting

As a Community Program Manager at AuditBoard, you will play a pivotal role in building out engaging experiences for our user community.  You will lead the development and execution of programs that allow us to better serve our customers, increase user engagement, and foster advocacy.  If you are passionate about customers, technology, and community in a SaaS environment then this is a fantastic opportunity to contribute to the growth of a thriving and customer obsessed company. 

Key Responsibilities 

So what will the Community Program Manager DO, exactly?  So glad you asked! The vision of our customer experience team is to be a catalyst for success for all facets of the customer journey.  Part of this vision is to create community experiences for our users that drive customer satisfaction, engagement, and loyalty.  This is where this role comes in. You will work closely with cross-functional teams to execute and launch community-centric initiatives.  

• Lead the implementation of processes and technology solutions to serve the AuditBoard user community
• Execute a variety of community initiatives to facilitate discovery, engagement, and advocacy
• Develop initiative goals and measure impact in alignment with the broader organizational goals to ensure a unified and customer-centric approach to community engagement
• Collaborate with internal and external stakeholders to ensure alignment, coordination, and integration of community initiatives
• Communicate with stakeholders on program status and implementation timelines
• Manage day-to-day operations for community related spaces and initiatives
• Maintain and iterate on  key community, customer engagement, and customer experience metrics
• Analyze user data, feedback, and behavior to gain actionable insights and inform decision-making processes

Attributes for a Successful Candidate 

• 3+ years of proven experience in project/program management in a SaaS organization
• 2+ years minimum in a community or related role in a B2B environment
• Strong project management skills with the ability to plan, execute, and manage multiple programs simultaneously
• A deep understanding of community dynamics in a SaaS B2B environment
• Experience in working with diverse stakeholder groups and sustaining strong cross-functional partnerships
• Proficient analytical, problem-solving, and decision making skills, via quantitative and qualitative insights to drive action and impact
• Exceptional attention to detail with the ability to grasp and analyze overarching strategies and goals.  
• Excellent written and verbal communication skills
• Solid customer focus with a passion for creating positive user experiences
• Experience in a customer or client-facing role in SaaS would be preferred