Community Program Manager (Remote, CAN)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

At CrowdStrike, you will be working with people who "wrote the book" on hacking and internet security. We care deeply about our customers' success. We ensure they are protected, stable, and empowered to stop breaches. As a Community Program Manager at CrowdStrike, you'll play a unique role in empowering customers at scale by managing our online customer community platform and the programs that support it. You will be a part of the Customer Success organization and primarily focused on driving positive customer success and customer support outcomes via the community.

Success in this role requires:

• Ability to develop and present strategic plans to leadership and peer audiences
• Proven experience developing Customer Success or Marketing initiatives
• Exceptional stakeholder influence skills
• Results-driven focus on measurable business outcomes
• Experience managing an online community and demonstrating community growth over time

What You'll Do:

• Take the helm as the Program Manager of the CrowdStrike Community
• Set the overall vision and strategy for the community to evangelize both internally and externally
• Develop, launch, and maintain programs that drive internal and external engagement with the community
• Identify topics for forums and discussions that align with strategic objectives and engage stakeholders
• Manage gamification programs to incentivize and reward community participation
• Build cross-functional partnerships and initiatives to expand the impact of the community and align with internal business goals
• Leverage data analytics to establish KPIs and assess the health of the community. Identify and act on areas for improvement and growth
• Demonstrate the correlation between community activity and key business metrics like Self Service Success. Report out to the business on an ongoing basis
• Ownership of community platform roadmap and active role in overseeing delivery of new functionality

What You'll Need:

• 5+ years managing medium to large programs in Customer Success, Marketing, or similar
• Ability to lead cross-functional teams and influence stakeholders at all levels
• Excellent creative thinking, problem solving, project management, interpersonal, and organizational skills
• Ability to prioritize multiple projects and varying stakeholder objectives
• Proven track record of data-driven decision making
• SaaS and B2B experience preferred

Bonus Points:

• Experience leading and driving online community growth and value realization
• 3-5 years of experience working as an online community manager
• Experience working in GainSight Communities(fka InSided)
• Cybersecurity knowledge

#LI-Remote

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.