Community Support Lead (Remote 2022)

Full-time •  Competitive Pay • Excellent Benefits • Work from Anywhere in the Contiguous U.S. 

MoveOn is a people-powered force for progress. We wield independent political power by bringing millions together to take action to create a country with a place of honor and dignity for everyone—where all are welcome, we take care of one another, and where everyone is set up to thrive.

For more than a generation, MoveOn has been a bulwark against the radical right and has channeled millions of voices to end wars, protect democracy, and advance justice for all. We've built political power for progressive change through mobilizing the left to Democrats so that we can advance our vision of an America for all.

MoveOn is the largest multi-issue digital first political campaigning organization in the country. We drive rapid-response campaigns at scale on a multitude of key issues at high-impact moments while building sustainable campaigns that resonate and grow over time. Whether its democracy, health care, foreign policy, economic justice, immigration or otherwise, MoveOn provides our members with timely ways to take action for change.

Community Support Team is a key volunteer leadership program at MoveOn that supports MoveOn members and staff by building additional capacity for MoveOn campaigns and is the first point of support & contact for tens of thousands of MoveOn members. These volunteers take on crucial support work, including reading and responding to thousands of incoming emails and texts, moderating the chat box for online events, supporting petition starters, and projects including research, logistical and other behind the scenes support.

As the front line for many MoveOn members to the organization, the Community Support team is committed to equity and inclusion as they support MoveOn members from all walks of life.

MoveOn is seeking a Community Support Lead to drive the overall strategy and management of Community Support volunteer teams. This person is responsible for recruiting, training, retaining, inspiring, and developing volunteer leaders, ensuring the programs run effectively, and that they support the goals of our member-driven, progressive campaigns. The Director will support & motivate volunteers and staff to run an efficient, equitable & robust volunteer program.

Responsibilities: 

• With input from MoveOn staff, volunteer leaders, and volunteers, evaluate and assess MoveOn’s current Community Support structures and protocols to align with organizational goals and practices, and, using a movement, equity, and leadership development lens, as well as with awareness of organizational objectives for campaigns and program work, design and implement changes in partnership with stakeholders.
• Update and manage MoveOn’s systems to recruit, onboard, train, develop the leadership of, and retain Community Support volunteers, build teams, and build up successful volunteer leaders, with a focus on equity and inclusion; develop recruitment, onboarding, and training materials; set up scalable systems of support and management that delegates leadership to volunteers.
• Implement and coordinate internal infrastructure to ensure the Community Support portfolio is in sync with MoveOn programs and that volunteers have the tools, resources, and direction they need to be successful and are able to make a substantive contribution to the movement. Keep a pulse on member feedback and share with internal stakeholders so that the organization is learning from and appropriately responding to its membership.
• Supervise Community Support Organizer and 3 volunteer Community Support squad coordinators
• Manage multiple projects (5-10 on average) and work threads simultaneously across staff teams supported by the work of Community Support Team volunteers

A successful candidate will ...

• Be a people person, able to work with volunteers of all types of personalities, identities, needs, and experience levels including being comfortable addressing interpersonal conflict and guiding volunteers along on their learning journeys.
• Be committed to process and documentation including tracking multiple work streams and tasks. We value transparency and clarity when laying out work plans with volunteers. 
• Be comfortable working flexible hours and setting personal boundaries. The position is 40 hours per week, and will require a few evening and weekend calls each month. 
• Be a strong, clear communicator, comfortable speaking in group settings. 
• Be comfortable with learning new technology. 

Required skills and experience

• Have at least 3 years experience working on volunteer management programs. 
• Direct supervisory experience of staff or interns. 
• Strong project management skills, including running multiple complex projects with many moving parts. 
• Commitment to progressive values and strong racial justice lens. 
• Have experience with building training materials, onboarding or educational programs, or training facilitation.

Reports to: Strategic Initiatives Director

Location: Position may be based anywhere in the contiguous United States. May require occasional travel.  

Classification, Salary and Benefits: At MoveOn, we commit to equity in our compensation philosophy and practices. We are committed to equal pay for equal work. To counter systemic compensation issues in this country and pay inequality, we have a nonnegotiable compensation practice. We utilize benchmarking and peer organization data to ensure we provide competitive nonprofit compensation and benefits. The annual salary for this position is $99,500. In addition to the base salary, we offer a monthly home office subsidy.  We also offer an internet and phone subsidy of $2,100 annually and a health and wellness subsidy of $900 annually. All of these cash benefits are added to your bimonthly paycheck. We offer strong medical, dental, and vision benefits, which are free to employees and children of employees (spouses or domestic partners can be added at a subsidized rate). We offer employer-paid premiums for life insurance; four weeks accrued paid vacation time per year, prorated for the period that you work; 18 weeks of paid parental leave (birth, adoption, foster care placement of a child), 10 days accrued paid sick time prorated for the period that you work; paid family medical leave; and 8 staff holidays and 6 floating holidays. We contribute 5% to your 401(k) after six months of employment. We also offer a $1000 in professional development budget each year for each staff member.

MoveOn.org Civic Action and MoveOn.org Political Action provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.