Community Support Specialist (PST Time Zone) at IFTTT

Compensation

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Job description

Do you want to make the internet work better for millions of people?

IFTTT helps everything work better together. With over 25M users 160k Pro customers and 1000+ supported services we are the established no-code standard for connecting anything in our growing digital world. We believe IFTTT can become the platform of choice for Digital Creators and DIYers looking to automate their businesses grow their communities and connect their homes.

The working hours for this position would be 9:00am-5:00pm PST (Monday-Friday).

As a Support Specialist you will work directly with our Pro community. This role involves collaborating with a small team that works cross-functionally with every team at IFTTT. You’ll have an opportunity to make a meaningful impact as we build the platform of the future. This position is fully remote.

What have you done in the past?

You have a passion for troubleshooting. You’re comfortable with digging through logs to find the root cause of an issue.
You have a knack for trendspotting. You’re able to instinctively notice when similar reports are a cause for concern.
You’re comfortable testing and re-creating unique issues users report to try to solve the problem or escalate to the relevant team.
You’re positive and candid. When you see something that needs attention you say something.

What will you do at IFTTT?

Efficiently triage questions and feedback from IFTTT Pro users
Help IFTTT Pro users build Applets with filter code (JavaScript)
Audit and improve IFTTT help documentation
Help to continuously improve the platform documentation and in-product explanations
Become an IFTTT expert who can answer internal questions from fellow IFTTTers
Identify and reproduce technical issues documenting product enhancements and user experience improvements

Qualifications

What key qualifications are we looking for?

Expert in efficient troubleshooting and problem-solving
Fluent in written and spoken English
Experience interacting with APIs and user authentication (OAuth 2)
Experience with Zendesk
Experience working remotely
Experience with email support or CRM tools
Plus: fluency in multiple written languages
Plus: Experience with JavaScript

Additional Information
The hourly rate for this position is $13-$25 USD. Starting pay for the successful applicant will depend on a variety of job-related factors which may include skills education training experience or location.

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