Competitive Insights Analyst

We're looking for smart, driven collaborators to join us and help us support our rapidly growing community of customers. You will work directly with a portfolio of customers to understand their evolving competitive landscape, and research and deliver valuable insights. To do this, you are attentive to details, ask questions, and dig for answers. You are a self-starter drawn towards making things run more effectively. You understand that CS is a team sport and know what it takes to work with the team to identify opportunities to improve the product and customer experience and deliver value.

About the Role:

• You will become an expert in Crayon's platform and define digital footprints for companies. In collaboration with others on the team, you will work to uphold the delivery of high-quality and accurate information to all of our customers.
• Understand customers' competitive landscape and research and deliver competitive insights reports aligned to customers' goals and interests.
• Provide competitor tracking recommendations based on customers' evolving CI strategies and competitive landscape.
• Collaborate with others on your team, and work to understand and resolve customer questions and issues.
• In partnership with both your customers and fellow team members, identify opportunities to promote value and improve the customer experience.
• Work with product and engineering to automate processes and brainstorm ways to make Crayon's products more valuable to customers. Sometimes small ideas can turn into big ones!
• This is an entry-level role in the Customer Success department and provides a ton of learning and growth opportunities for highly motivated individuals.

About You:

• High Wattage. Did we already say smart? You love a good challenge and learning new skills, technology, and more.
• Team Player. Emotional intelligence is a must. You enjoy working in a team environment, supporting your teammates in pursuit of our common goals, and working with your colleagues to drive customer value. You strive to not only improve yourself but also those around you.
• Get S*** Done. You're motivated and dedicated, have excellent time management skills, and pay attention to the details. You don't shy away from hard work - in fact, you embrace it.
• Research Background. You're not scared of research, nor are you intimidated by data. In fact, you love spotting trends and telling a story.
• Technical. We're a software company so you should be energized by a technical environment. You're generally quick at learning and mastering new technologies and programs. No matter what your background is, everyone starts off learning all (and we mean all) the basics of our systems.
• Marketing Chops. You understand how marketing teams operate and you're able (or willing to learn how) to provide insights and recommendations to customers in both marketing and sales.
• You Love Customers. Customers aren't for everyonesometimes they don't understand what you mean, and sometimes they need extra help. You're energized by the challenge of serving customers at a high level with all the work that you do.

Requirements

We are accepting only New England-based candidates at this time. While this is a remote role, there will be two to three mandatory onsite meetings per year. For those interested in a hybrid environment, our office is located close to South Station, in the Fort Point District in Boston, MA. Stocked with snacks, drinks, and lunch provided a few times per week, the office offers individual workstations, conference rooms, lounge areas, and a ping pong table.

Benefits

A little about Crayon and our benefits:

Crayon offers a competitive salary, equity, medical, dental, vision, 401k, generous paid parental leave, take-what-you-need paid time off, and an inclusive culture. Learn more about Crayon's benefits.

Crayon is committed to building a workplace that welcomes and encourages diverse perspectives, because we know that the most successful teams are diverse teams. We are an equal opportunity employer and prohibit discrimination and harassment of any kind.

Crayon's competitive intelligence platform enables businesses to capture, analyze, and act on everything happening outside their four walls. Named an industry leader by Forrester and G2, Crayon's software is trusted by hundreds of leading businesses to keep up with competitor information - external messaging and positioning, product and pricing changes, hiring plans, go-to-market strategies, and more. Crayon's platform then helps businesses act on this information, increasing sales win rates, improving marketing performance, informing product strategies, and driving revenue.