Complex Mobility Central Coordinator

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Job Description

Norco is currently seeking an individual to fill our centralized Complex Mobility Central Coordinator. The Complex Mobility Central Coordinator is responsible for coordination of all Rehab team equipment set-ups and staff scheduling as directed. Other responsibilities include, but are not limited to:

• Schedule rehab staff to optimize workflows
• Work with patients, physicians, therapists and referral sources to optimize the equipment needs for customers
• Understand payer requirements for equipment and be able to clearly communicate them to customers
• Perform insurance verification and obtain necessary documentation for equipment coverage
• Stay well informed of industry updates and Medicare changes, particularly those related to rehab
• Assist with rehab sales support and in-services within a defined region, as necessary
• Assist customer service staff to coordinate rehab related discharges
• Perform other tasks as assigned or necessary

Qualifications

• High School graduate or equivalent
• Ability to work with a diverse group of people in a caring, personable manner
• Excellent public relations and customer service skills
• Excellent verbal and written communications skills, including phone demeanor
• Ability to learn new equipment and technologies quickly
• Ability to build and maintain a good rapport with referral agencies, physician offices, patients, etc.
• Sit for extended periods of time
• Excellent problem solving skills
• Perform basic mathematics calculations

Additional Information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA) 
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco 
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Wellness Program
• Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.