Complex Solutions Lead

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Join us as a Complex Solutions Lead

Brown Brothers Harriman is currently recruiting a Complex Solutions Lead to join our Alternative Fund Services Group. In this role the Complex Solutions Lead will be a primary contributor to the overall success and growth of BBH's rapidly expanding alternative fund servicing business. The individual in this role will be responsible for leading, directing and managing the solutioning of NAV Optimization and Business Transformation investment program. Priorities for this role include identifying service gaps and the solutions for addressing them, defining scalable operating models together with service delivery teams and planning and prioritizing related technology investments. They will lead and/or support aspects of ideation, prototyping, solution proposals, budget management, resolution of issues, and virtual management of resources to successfully meet goals and deliverables. The individual is responsible for transforming processes and technology to scale our capabilities across the global Alternatives Service Delivery team. This requires an intimate understanding of our business challenges as well as our technical capabilities to effectively collaborate with key stakeholders to develop new solutions that address our business imperatives.

The Complex Solutions Lead will work collaboratively with many other parts of the service delivery, systems and product management organizations based in Boston, Luxembourg, London, and Krakow. The role will be both internally and externally facing.

Some of your key responsibilities include:

• Shape and manage the development roadmap for BBH's expanding complex solutions investment program.
• Oversee and guide direct, and virtual, reports to ensure effective execution of program directives which may range from requirements definition and documentation to acceptance testing to production deployments.
• Develop and implement discipline to onboard internal, and external, clients to new technologies.
• Drive internal adoption of new technologies to streamline workflow, reduce risk, and build scale.
• Identify, assess and address product/service gaps, overlaps and deficiencies.
• Achieve product development outcomes by working collaboratively with systems, operations, finance, risk, legal and other BBH functional areas.
• Prioritize enhancements based on value (client revenue, FTE save) to clients and internal users.
• Synchronize complex solutions investments (tactical vs strategic) with the overall global alternatives technology investment program (Eze, eFront, ICX, Oracle, Alts Hub).
• Contribute to enterprise-wide data strategy and development program with particular focus on alternatives.

Qualifications:

• Bachelor's Degree or equivalent work experience; MBA or CAIA a plus
• 10+ years of experience operating or servicing alternative investment funds
• Strong understanding of institutional alternative asset management industry including a thorough understanding of the fund operation and finance functions commonly outsourced to custodian/administrators
• Familiarity with the processes and systems commonly used for fund accounting, financial reporting, shareholder record keeping and performance measurement
• Analytical & strategic mindset
• Hands on & detail oriented
• Proven ability to see open issues to resolution but also able to step back and see the big picture when required
• Superior communication skills including writing and presentations; concise and articulate both in verbal and written forms with ability to influence and negotiate
• Ability to work independently and effectively with virtual team
• Ability to work accurately and quickly under pressure
• Prior experience planning, implementing, and supporting change
• Creative problem-solving skills including the ability to identify, recommend, and implement solutions
• Ability to manage multiple and competing priorities.
• Proven team player
• Deep industry connections
• Proven client interaction skills

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can
• Direct access to clients, information and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm
• A culture of inclusion that values each employee's unique perspective
• High-quality benefits program emphasizing good health, financial security, and peace of mind
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
• Volunteer opportunities to give back to your community and help transform the lives of others

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Full time

Boston