Compliance Analyst- Consumer Affairs

The Compliance Analyst- Consumer Affairs will manage corporate complaint process including the investigation, resolution, and timely response to regulatory authorities in accordance with NAIC Complaint handling requirements, the Horace Mann Code of Conduct, and other corporate policies.

• Collaborate with business segment leadership to properly investigate customer grievances and communicate company position to customer and/or regulatory authorities.
• Analyze root cause of customer grievances and work with business segment leadership to implement corrective actions and/or process improvements when necessary.
• Maintain corporate complaint data in the Corporate Complaint tracking system and produce reports on corporate complaint activity.
• Monitor regulatory bulletins and state Department of Insurance requirements regarding complaint handling to ensure compliance.
• Interact with respective Departments of Insurance and other regulatory agencies as appropriate, on filings and compliance issues.
• Manage corporate complaint cases for all business segments.
• Work with business partners to conduct investigations, analyze facts, gather responsive documents and communicate the company position to customers and/or regulatory authorities.
• Draft written correspondence to customers and/or regulatory authorities in response to corporate complaints.
• Assist with Corporate Secretary duties and required filings and affirmations.
• Provide administrative support for Law operations such as assisting with budget planning/reporting and providing support for technology resources used by the Law Division.

Job Requirements:

• Minimum of a High School Diploma or GED.
• Two years of experience in a Customer Service environment requiring customer-facing interaction.
• Proficient written and verbal communication skills.
• Knowledge of insurance products preferred.
• Industry designation preferred.

#VIZI#