Compliance Manager

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card-issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time.   Marqeta is powering the most well-known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

As Marqeta’s Compliance Manager, you will 

• Have a passion for developing and implementing strong, efficient and scalable compliance programs and developing appropriate policies, procedures and processes to support the product vision of Marqeta and our customers, and work cross-functionally to drive unified messaging and positioning within the organization and our partners.
• Build and maintain a compliance program to support the review and approval of support the review and approval of marketing materials/collateral that Marqeta or its customers develop.
• Balance the importance of the customer journey (marketing messaging and user experiences) with regulatory and legal requirements.
• This highly cross-functional and strategic role reports directly to Marqeta’s Head of Customer Compliance and requires strong partnerships with key external partners such as our customers and banks, as well as internal partners and support other areas of Marqeta’s Risk and Compliance organization. 

We work Flexible First. This role can be performed remotely anywhere within the United States. We’d love for you to join us!

What You’ll Do

• Review and approve the marketing and other customer-facing materials of our customers to ensure compliance with all applicable regulations
• Establish meaningful partnerships with our customers to create an efficient and effective collateral vetting process, including delivering clear and concise feedback when needed
• Provide insight and training to customers and internal partners to ensure compliance with current rules and regulations while being innovative and solutions-oriented to help Marqeta’s customers reach the desired outcome
• Engineer scalable processes to drive compliance across all customer programs, including consumer and commercial programs
• Communicate with banks, partners and internal clients to drive compliant outcomes promptly
• Manage the compliance testing and monitoring program related to marketing and other customer-facing collateral to monitor and ensure compliance with applicable laws and standards
• Respond to changes in relevant laws and regulations, identifying impact across the enterprise, adjusting policy as necessary, and coordinating with relevant stakeholders to guide implementation
• Measure and communicate Key Performance Indicators (KPIs) and metrics to various levels of Leadership to enable risk-based strategic decision making

What We’re Looking For 

• 7+ years of experience in the review and approval of all types of marketing and customer-facing material in a heavily regulated environment.  Experience with card programs is a plus;
• Familiarity with UDAAP and other consumer protection requirements as they relate to marketing materials and customer communications, including communications to consumers;
• Attention to detail and the ability to prioritize and deliver in a fast-paced, high volume and dynamic environment with a high degree of personal accountability, quality, accuracy, integrity and trust;
• Analytical and problem-solving experience with a strong focus on quality assurance of output;
• Promoting a culture of accountability and early escalation of issues;
• Ability to operate with a high degree of autonomy in collaborating with colleagues and partners and in achieving desired outcomes;
• Comfortable with current collaboration tools such as G Suite and Slack;
• High EQ and excellent written and oral communication skills.

Your Manager

• Jerry Baker Jr., Senior Director, Compliance

Recruiter For This Role

• Louise Devlin

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

• Flexible time off – take what you need
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Health insurance premiums paid 100% + coverage for dependents and pets
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial coaching, and legal advice
• Monthly stipend to support our remote work model (#LI-Remote)