Compliance Operations Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Compliance Operations Manager in India.

This role sits at the intersection of compliance, operations, and customer trust, ensuring that large-scale communication traffic across a global platform meets regulatory, carrier, and internal policy requirements. You will lead compliance operations focused on Know Your Customer (KYC) reviews and messaging/voice content governance, directly impacting the safety and integrity of communications worldwide. The position involves managing high-performing teams, optimizing operational workflows, and driving continuous improvement in compliance processes. You will collaborate closely with cross-functional partners including Legal, Product, Carrier Relations, and Go-To-Market teams to ensure consistent execution of compliance standards. This is a highly analytical and leadership-driven role where data, process discipline, and decision-making under pressure are critical. You will also serve as a key external-facing compliance expert with strategic partners while shaping scalable operational practices.

• Lead and manage compliance operations teams responsible for enforcing KYC standards and platform usage policies
• Oversee review and validation of KYC data and ensure messaging and voice traffic complies with regulatory and carrier requirements
• Monitor operational performance metrics and ensure teams consistently meet compliance and efficiency targets
• Build, analyze, and present compliance and operational reports using business intelligence tools such as Looker or Tableau
• Identify and implement process improvements to reduce non-compliant traffic and enhance operational efficiency
• Collaborate with cross-functional teams (Legal, Product, Carrier Relations, GTM) to resolve compliance issues and improve workflows
• Manage workload planning, escalation handling, and incident resolution to maintain service quality under pressure
• Hire, mentor, and develop team members to strengthen compliance expertise and operational capability

Requirements:

• 2+ years of experience in a team leadership or management role and 3+ years in operations within a technology-driven environment
• Strong experience with Know Your Customer (KYC) processes and compliance operations
• Proven ability to manage operational metrics, drive process improvements, and report insights to leadership
• Experience working with business intelligence tools such as Looker, Tableau, or similar platforms
• Strong project management skills with the ability to coordinate cross-functional initiatives without direct authority
• Excellent communication skills, both written and verbal, with the ability to influence stakeholders
• Ability to remain calm under pressure and manage escalations effectively
• Strong analytical thinking and ability to make decisions using data and limited information
• Familiarity with telecom ecosystems, APIs, or SQL is a plus
• Customer-centric mindset with strong organizational and prioritization skills

Benefits:

• Competitive compensation package
• Remote work flexibility within India
• Comprehensive healthcare and wellness benefits
• Paid time off, parental leave, and holiday allowances
• Retirement savings and financial planning support
• Learning and professional development opportunities
• Inclusive, global work environment with cross-functional exposure
• Employee support programs including volunteering and community initiatives