Compliance Specialist, Square

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The mission of the Compliance team at Square is to perform monitoring and other ongoing reviews to meet our regulatory, payment network, and partnership requirements. We monitor to ensure the safety and soundness of Square's platform and maintain a healthy and compliant customer base. As a Compliance Specialist on the team you will play a critical role in maintaining the company's legal and ethical integrity, as well as promoting a culture of compliance throughout the organization.
Square's Compliance Team is responsible for ensuring Square's BSA/AML regulatory compliance through transaction monitoring; enforcing Square's terms of service and ensuring compliance with payment network and financial partner rules and prohibited businesses; and ensuring CIP/KYC compliance via verification of customers' identities, the assessment of potential risks, and ensuring compliance with applicable laws, regulations and policies.
Candidates for this role will have the opportunity to be placed with one of the following Square Compliance teams: Global Transaction Monitoring; Terms of Service Violations (TOSV)-High Risk, or US & Canada KYC/KYB EDD.
This role is a remote role based in the US reporting to a Square Compliance Lead.
Qualifications
You will:

• Monitor and act upon compliance-related alerts, including reviewing potentially suspicious activity and activity that violates Square's rules.
• Work highly visible cases that are sensitive in nature and responding to large sellers on surcharging concerns, prohibited products and services, etc.
• Respond directly to network partner inquiries which require a detailed investigation and response, including brand violations where Square is the acquirer and is directly responsible for this activity which requires more analysis than other violation types.
• Work on routine and non-complex cases with limited direction, as well as more complex cases and/or newer areas of BSA/AML/KYC monitoring.
• Verify merchant information as part of identity verification and conduct enhanced due diligence reviews for anti-money laundering purposes.
• Employ a detective-like approach to investigate and escalate potentially suspicious activity such as money laundering, and demonstrate ability to review and analyze cases and investigate accounts to determine patterns, activity and decision making.
• Provide guidance and insight on merchant account analysis, including handling account escalations from junior team members.
• You will also be in constant contact with internal and external partners and must have written and verbal communication skills.
• Complete work within procedural guidance and can apply procedures in a variety of account scenarios, with the ability to interpret procedures for more complex scenarios.

You have:

• 3+ years in a BSA/AML/KYC compliance and/or compliance operations role with a financial services firm, preferably in payments or Fintech
• Passion for Square, and an interest in technology and knowledge of the industry
• An operations mindset involving time-sensitive directives
• Experience communicating with and recognizing possible bad actors with a detective-like approach
• An independent contributor who can perform at a high level (both quantity and quality)
• CAMS certification preferred

Qualifications
You will:

• Monitor and act upon compliance-related alerts, including reviewing potentially suspicious activity and activity that violates Square's rules.
• Work highly visible cases that are sensitive in nature and responding to large sellers on surcharging concerns, prohibited products and services, etc.
• Respond directly to network partner inquiries which require a detailed investigation and response, including brand violations where Square is the acquirer and is directly responsible for this activity which requires more analysis than other violation types.
• Work on routine and non-complex cases with limited direction, as well as more complex cases and/or newer areas of BSA/AML/KYC monitoring.
• Verify merchant information as part of identity verification and conduct enhanced due diligence reviews for anti-money laundering purposes.
• Employ a detective-like approach to investigate and escalate potentially suspicious activity such as money laundering, and demonstrate ability to review and analyze cases and investigate accounts to determine patterns, activity and decision making.
• Provide guidance and insight on merchant account analysis, including handling account escalations from junior team members.
• You will also be in constant contact with internal and external partners and must have written and verbal communication skills.
• Complete work within procedural guidance and can apply procedures in a variety of account scenarios, with the ability to interpret procedures for more complex scenarios.

You have:

• 3+ years in a BSA/AML/KYC compliance and/or compliance operations role with a financial services firm, preferably in payments or Fintech
• Passion for Square, and an interest in technology and knowledge of the industry
• An operations mindset involving time-sensitive directives
• Experience communicating with and recognizing possible bad actors with a detective-like approach
• An independent contributor who can perform at a high level (both quantity and quality)
• CAMS certification preferred