Computer Engineer
Job Description
Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers. Strong understanding of Windows operating systems, experience with all Microsoft Office products as well as troubleshooting experience and understanding of e-mail. Provides technical on-site maintenance and support for new and existing systems. This position will also provide second level support, including resolving and completing ServiceNow tickets, process refinement and create or update documentation. This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and IP networking. Other duties as assigned.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Work on hardware/software issues on company supported devices
- Break fix for desktop, printer, point of sale, tablet, wireless (etc.) devices
- Work on projects as necessary
- Create/update documentation as necessary
- Track work time, update ticket status and resolutions in ServiceNow ticketing system
- Participate in stakeholder discussions identify opportunities to improve design, delivery or execution of services
- Perform all other job-related duties as assigned
MINIMUM REQUIREMENTS:
- High School Diploma or equivalent
- Three (3) years of experience in Information Technology in a similar role.
PREFERRED:
- Two-year college degree in Information Systems/Technology, Computer Science, Computer Engineering, or a related field
- A+ Certified
- MCP preferred
- 2+ years working with ITIL
- Previous experience in a similar resort setting
CERTIFICATIONS, LICENSES, REGISTRATIONS:
- Valid Gaming License will be required
- A+ Cert
Location:
Las Vegas, Nevada
Date Posted
09/04/2022
Views
6
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