Computer Operator, Lead

Job Description
BAE Systems under the High-Performance Computing Modernization Program Integrated Technical Services Contract II (HITS-U II) directly supports the DoD's High Performance Computing Modernization Program (HPCMP) mission. We deliver world-class commercial, high-end, high-performance computational capabilities to the Department of Defense's (DoD's) Research, Development, Test and Evaluation (RDT&E) community at the DoD Supercomputing Resource Centers (DSRCs).
BAE Systems is seeking a highly motivated and experienced Computer Operator Team Lead to manage and lead a team of approximately 15 computer operators in a 7x24 data center environment to execute and monitor a range of scheduled computer related activities in support of the Army Research Lab DSRC located at the Aberdeen Proving Ground, Maryland.
The Computer Operations Team Lead will oversee daily operations, ensuring the monitoring and maintenance of all aspects of the data center's critical infrastructure. This role requires a strong leader with excellent technical and interpersonal skills, capable of driving operational excellence in a high-stakes environment. A successful candidate should be customer service oriented, attentive to detail, self-motivated and have experience with managing teams.
** Key Responsibilities: **
Team Leadership:

• Supervise, mentor, train, and guide a team of 15 computer operators, ensuring adherence to operational procedures and best practices.
• Provide regular feedback, performance evaluations, and career development opportunities to team members.
• Create and maintain work schedules to ensure 24x7 coverage and operational continuity.
• Proven experience leading and managing a technical team in a high-pressure, 24x7 environment.
• Excellent problem-solving and decision-making skills.
• Strong communication and interpersonal skills, with the ability to motivate and lead a diverse team.

Data Center Operations:

• Oversee the monitoring of all data center systems, including servers, storage, networks, power, cooling, and security systems.
• Ensure the prompt identification, troubleshooting, and resolution of any issues or anomalies in the data center environment.
• Coordinate with other groups, teams, and/or companies to implement and maintain backup, disaster recovery, and business continuity plans.
• Strong understanding of data center infrastructure, including servers, networks, storage systems, power, and cooling.
• Proficient in monitoring tools and incident management systems.
• Knowledge of backup, disaster recovery, and business continuity best practices.

Process Management:

• Develop, implement, and enforce standard operating procedures (SOPs) to ensure consistency and efficiency in operations.
• Continuously review and improve processes to enhance the performance and reliability of the data center.
• Manage incident response protocols, ensuring timely communication and resolution of any operational incidents.

Reporting & Documentation:

• Generate and analyze operational reports, providing insights and recommendations for improving data center performance.
• Maintain accurate documentation of system configurations, procedures, incidents, and resolutions.
• Report on key performance indicators (KPIs) and escalate critical issues to higher management as necessary.

Compliance & Security:

• Ensure compliance with all relevant security, safety, and regulatory standards.
• Implement and monitor security protocols to protect sensitive data and infrastructure.
• Conduct regular audits and inspections to ensure the integrity and security of the data center.

Collaboration & Communication:

• Liaise with other technical teams, vendors, and stakeholders to ensure smooth operations and address any issues.
• Communicate effectively with senior management, providing updates on operations, challenges, and recommendations.

Required Education, Experience, & Skills

• High School Diploma and 3-5 years' experience or equivalent experience

Preferred Education, Experience, & Skills

• Bachelor's degree in information technology, Computer Science, or a related field and 1-3 years experience.
• 3+ years of experience in a data center operations role
• 2+ years in a leadership or supervisory position.
• Experience in military or government data center operations.

Pay Information
Full-Time Salary Range: $62810 - $100540
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.