Conference & Events Diary Manager

Please note: Candidates must currently reside in the UK and be able to work in the UK without sponsorship.

Diary Manager, UK 

Convene is seeking a London-based Diary Manager to join our global team and drive growth within our venue and group operations. You’ll optimise diary management to fully utilise our available spaces, directly supporting our commercial goals through strategic thinking, meticulous planning, and continuous improvement. The Diary Manager will partner with and report directly to our Regional Revenue Manager.  

What You’ll Do:

• Fully own the venue’s calendar management by identifying and capitalising on opportunities to maximise space utilisation
• Optimise booking windows to ensure revenue maximisation per property
• Pinpoint strategic space upgrade opportunities
• Collaborate with the Sales team to convert enquiries into bookings, optimising yield and meeting financial targets
• Uphold data integrity across the team through the implementation of accurate information in line with protocols
• Educate the team on diary management best practices, ensuring protocol and system compliance
• Follow up on enquiries promptly, adhering to group sales SOPs to minimise lost opportunities
• Implement strategies to reduce turn-aways by conducting regular reviews with the Sales team on diary practices

What we look for:

• Previous experience in diary management, particularly within the hospitality or events industry
• Exceptional attention to detail and organisational skills
• A commercial mindset with the ability to think strategically about diary utilisation
• Ability to foster strong team relationships and mentor others to excel in diary management
• Proficiency in diary management systems and booking software ie. Salesforce, Delphi, or other PMS systems
• Excellent verbal and written communication skills 

Who We Are:

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In.  Learn more at https://convene.com/  

We’re Here For You: 

At Convene, you’ll receive:

• Generous paid time off, including an extra day off for your birthday
• Participation in our pension scheme with contributions from Convene
• Professional development support
• Wellness subsidy to support your wellbeing
• Savings on bikes and equipment through Convene’s Cycle to Work programme
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. 

#LI-LC1