Configuration Management Operations Analyst

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We’re looking for a Configuration Management Operations Analyst to join our Information Systems team at MBPS. In this role, you are expected to Oversee the recurring cleanse and maintenance of the CMDB CIs, and collaborate with global colleagues across segments to ensure the CMDB is complete, current, and accurate.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Oversee the recurring cleanse and maintenance of the CMDB ensuring all duplicates, aged and orphan CIs are managed.
• Build relationships with internal stakeholders to define and populate business services in CMDB
• Represent the CMDB team as a point of contact for Configuration Management (CMDB) in Infrastructure (Hardware), Cloud infrastructure, Business Applications (Software) for end-user computing and data centers.
• Collaborate with global colleagues across segments to ensure the CMDB is complete, current, and accurate
• Maintain data quality, integrity, and security of CMDB

Qualifications:

• Education: Bachelor's Degree holders are welcome to apply
• Experience: At least two years of relevant experience
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
• Shift Schedule (Day): Amenability to work on the assigned schedule (dependent on business need)
• Minimum Skills to Hire/Must Haves:
  • Solid understanding of CMDB concepts
  • Understanding of ITIL, ITAM, and IT Service Management concepts
  • Configuration Management, ITIL, and/or ITAM certification is a plus
  • Proven success managing and supporting a CMDB, preferably ServiceNow
  • In the areas of Configuration Management (CMDB), Automated discovery of Infrastructure devices, standard hardware (servers/laptop), mobile devices, network gear, business applications, software, cloud infrastructure

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid