Connectivity Specialist

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

We are looking for a Connectivity Specialist to join our team in Denver. As a member of the Connectivity team, you will be responsible for helping FareHarbor clients manage their API integrations with select Online Travel Agencies (OTAs). This is an exciting opportunity to work with a dynamic team where you can have a tremendous impact. The Connectivity team’s objective is to work with FareHarbor’s clients to improve their internal operations and provide seamless connectivity with their distribution channels. In order to accomplish this, we’re seeking creative problem solvers with a passion for the travel industry!

What you’ll do here:

• Provide Connectivity support for FareHarbor clients and partners globally
• Establish API connections between FareHarbor clients and OTAs 
• Maintain and troubleshoot API connections between FareHarbor clients and OTAs
• Become an expert on all features that comprise a product on FareHarbor’s platform 

Technical Support:

• Create product mappings within the FareHarbor dashboard to allow bookings to seamlessly integrate between an OTA’s software and FareHarbor
• Manage inbound requests regarding API integrations for FareHarbor partners, clients, and other FareHarbor customer experience teams
• Become an expert in all of FareHarbor’s unique API integrations with each OTA
• Work with the team to maintain SLA adherence on inbound requests
• Think independently and collaboratively on a team with a high level of maturity

Troubleshooting & Problem Solving: 

• Work with FareHarbor’s clients and OTAs to identify and fix API errors in a timely manner
• Devise long term solutions to reduce future API errors when possible
• Act as a liaison between parties to research, solve and communicate complex and highly technical concepts in an easy to understand way

Communication:

• Answer inbound requests from clients and partners in a timely and professional manner
• Educate clients on API best practices 
• Collaborate with internal stakeholders including all members of the Connectivity, Strategic Partnerships, Channel Support, Support, and Account Management teams

Prioritization

• Prioritize and complete inbound tasks in a timely manner
• Comfortable prioritizing tasks that require urgent attention and/or have been escalated internally
• Proactively and independently plan your day-to-day tasks and responsibilities

Requirements:

• 2+ years customer support experience 
• Have a strong attention to detail 
• Excellent written and verbal communication skills in English
• Experience working in a culturally diverse work environment
• Have a natural sense of urgency and ownership
• Independent worker with a high level of maturity 

Preferred: 

• Prior experience working with API connections 
• Ability to interpret common programming languages such as JSON
• Fluent in Spanish, Italian, Portuguese or French

Benefits:

• Medical, dental + vision coverage
• 23 days of PTO + 12 paid holidays
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy 
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
  • Individual skill development & growth programming
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $45,513 - $50,570, plus 10% bonus potential

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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