Consular Support Business Immigration Analyst

Job Description

Fragomen's Business Immigration Analyst position, formerly our Assistant Paralegal role, will provide you with the opportunity to make an immediate impact to our business, as well as offer training, development, and long-term growth opportunities. Fragomen's exclusive focus on immigration means you will work in an exciting, ever-changing and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals.

As a Consular Support Business Immigration Analyst, you will:

• Perform more substantive and client facing work than is typical for a Paralegal in a law firm setting including a range of case related duties, including drafting email correspondence, letters and documentation to clients, government agencies, and colleagues
• Support consular services team in booking visa appointments with U.S. Consulates and Embassies, which requires knowledge and expertise of various nonimmigrant visa categories
• Support consular services team in monitoring US Consular calendars, and prepare visa application and emergency appointment requests
• Support consular services team in communicating with U.S. Consulates and Embassies through various channels
• Guide and assist the clients with travel related questions
• Compile and summarize large quantities of data for clients, managers and reporting needs
• Gather and maintain confidential client contact information in our proprietary case management system
• Provide status updates to clients and senior level team members; this requires the ability to write clearly and respond to clients within SLAs
• Be responsible for accurately updating our case management system with client data
• Build knowledge of firm, immigration case types and client processes
• Create and amend templates, best practices, and applications procedure based on official Consulate correspondence and observed adjudication patterns
• Meet assigned deadlines and communicate case progress/status/issues to supervisor
• Attend training to maintain and develop relevant technical knowledge, techniques and skills, as required

Let's talk if you have the following:

• Bachelor's degree, associate's degree or Paralegal Certification
• A client service mindset, attention to detail and desire to achieve a high level of productivity
• Experience using various computer systems, including Microsoft Excel
• Ability to multi-task in a fast-paced environment with competing demands
• The ability to prioritize, meet deadlines and escalate case issues to supervisor
• Excellent written and verbal communication skills
• Desire to contribute to positive work environment, effectively collaborate and promote teamwork

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.