Consultant

Legion global Consultants don’t just work on Legion configurations and testing, but can also develop and maintain automation solutions (integrations, recipes/connectors) for Legion WFM customers. As an exceptional global Consultant you’ll configure and test Legion solutions for customers at any phase of their journey, helping guide successful adoption of Legion WFM through implementation and support activities. 

RESPONSIBILITIES AND DUTIES

Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success by executing on these four areas: Legion Configuration, Customer Centric Consulting, Legion Product Expertise and a Commitment to One Another.

Legion Configuration

• Configure Legion products by translating documented design specifications to Legion system options, capturing configuration settings as-needed
• Create customer sample data for testing scenarios, demonstration and training purposes
• Build scalable technical integrations for end-end processing between Legion and

various systems (HR, POS, Payroll etc) using Workato

• Create and execute thorough test plans for Platform, Integrations and Configuration Unit testing to deliver a well-working system meeting customer requirements
• Deliver on customer expectations throughout the implementation process
• Assess and resolve identified and reported issues determining root cause such as configuration, software, or user-related

Customer Centric Consulting

• Able to simultaneously help multiple customers and travel to customer locations as required
• Actively set and manage expectations with customer stakeholders and technical teams
• Manage difficult situations in a calm and structured way with timely internal and external

communication to all levels of individuals

• Understand flexibility, prioritize work effectively and and prepare for when needs change

Legion Product Expertise

• Identify, report and prioritize bugs & enhancements
• Gain and maintains core product expertise for end users and configuration
• Grow product knowledge through regular release training
• Contribute articles to the Legion knowledge base

Commitment to One Another

• Work closely together with the Customer Success Delivery Team, Support and Solution Architecture to share expertise and ensure ongoing success
• Identify and effectively communicate needed improvements of Legion processes and policies
• Deliver well-documented configurations that simplify knowledge transfer for Support and make it easy for future configuration updates by Legion or the customer

YOU WILL DO WELL IN THIS ROLE WHEN YOU…

• become a trusted advisor to customers, hyper-focused on quality and successful adoption
• accept personal responsibility for that quality and timeliness of work
• set personal objectives that meet organizational needs
• are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
• build positive relationships with peers while working remotely on projects executed across geographies and cultures
• listen continuously,  learning from others and leveraging input
• possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
• constantly improve your own work methods to gain state-of-the-art agile skills
• commit to the sustainability/scalability of configurations at Legion
• work well as a self-starter in a fluid work environment with limited resources
• are a career driven individual looking to grow in a fast paced startup

REQUIRED SKILLS AND QUALIFICATIONS

• 2+ years experience implementing software, configuring Workforce Management solutions
• Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves

• Strong diagnostic capabilities to assess customer reported problems and determine whether it’s a software or user root cause
• Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
• Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit,

SnapLogic (Workato preferred)

PREFERRED QUALIFICATIONS AND SKILLS

• Workforce management (WFM) consulting and integration experience
• 5+ years experience implementing software, configuring Workforce Management solutions
• Experience using AWS technologies such as AWS CDK, Cloud formation, S3, ECS, EKS, and

EC2

• Experience using Linux/Unix environments
• Experience with Java/RESTful web services
• Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins)
• Exposure to reporting/analytics with SQL development (Mysql, applications like Snowflake)
• Deep technical expertise Integration technologies and protocols such as HTTP, HTTPS, FTP,
• SFTP, SOAP, REST, JMS, JDBC
• Graduate of a university with a degree in a relevant STEM field including: Information Systems, Engineering, Computer Science or other relevant degree

ABOUT LEGION

Legion is on a mission to turn hourly jobs into good jobs, and we’re looking for best-in-class talent to drive this mission.Legion is a fully remote, mission-driven company focused on turning hourly jobs into good jobs. It’s a collaborative, entrepreneurial, and fast-paced culture. You’ll have the opportunity to learn, interact directly with seasoned product executives, grow your skills, and enhance your career while helping solve important problems and achieve Legion’s mission. Our industry-leading, Intelligent Automation is powered by Legion’s Workforce Management (WFM) platform, which optimizes labor efficiency and enhances employee experience. In a recent Forrester Total Economic Impact study, Legion WFM was proven to deliver 13x ROI through schedule optimization, reduced attrition, increased productivity, and increased operational efficiency. Legion has been recognized for its innovative, modern approach to transforming workforce management – Inc. 5000 fastest-growing private companies in America, Forbes’ Next Billion Dollar Startups, JMP Securities’ Hot 100 List of the Best Privately Held Software Companies, and named a Gartner Cool Vendor. Legion is backed by Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). Now new challenges, such as the Great Resignation, make it more difficult to attract and retain hourly employees.The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options.Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling Intelligent Automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud, designed to handle the complexity of modern businesses, and meet the needs of today’s hourly employees. 

Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co 

COMPENSATION & BENEFITS

At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data. 

We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. 

Benefits include, but are not limited to: 

• Medical Benefits
• Paid Time Off and Paid Holidays
• Parental Leave 
• Equity 
• Monthly Wellness Reimbursement
• Monthly Lunch on Legion

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]