Consultant, Account Management

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Qualifications

Type of Qualification: Higher Certificate /Diploma 
Experience Required
Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience – early, late and legal collections

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Conveying Self-Confidence
• Establishing Rapport
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action

Technical Competencies:

• Active Listening
• Contact Centre Customer Relationship Management
• Electronic Communications & Devices
• Query Resolution
• Telephone Caller Handling
• Verbal Communication