Consultant, Cash (Level 1)

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

Qualifications

We are seeking a detail-oriented and customer-focused Consultant, Cash (Level 1) to join our team in Tyger Valley, Western Cape. As a Cash Consultant, you will be responsible for efficiently handling various cash and card-related transactions while providing exceptional customer service to our walk-in clients.

• Process a wide range of cash and card transactions accurately and efficiently
• Assist customers with teller services, ATM inquiries, and Moneygram transactions
• Assess and understand customer needs to provide appropriate financial solutions
• Ensure compliance with bank policies, procedures, and legal requirements related to cash handling
• Collaborate with other branch departments to resolve customer inquiries and issues
• Maintain accurate records of all transactions and customer interactions
• Identify potential cross-selling opportunities and refer customers to appropriate bank services
• Contribute to maintaining a secure and organized work environment
• Stay updated on bank products, services, and industry trends

Additional Information

• Matric required
• National Certificate in Banking (NQF5 FAIS recongized qualification)

Professional Experience Requirements

• 1-2 years of previous branch banking experience
• Strong understanding of bank policies and procedures related to telling and frontline support
• Proficiency in handling bulk cash and ATM operations
• Familiarity with legal aspects of cash handling
• Knowledge of various branch department functions
• Excellent customer service skills with a focus on building relationships
• Strong attention to detail and analytical abilities
• Proficient math skills for accurate cash handling and reconciliation
• Ability to work efficiently in a fast-paced environment
• Excellent communication skills, both verbal and written
• Basic computer skills and ability to learn banking software quickly
• Demonstrated ability to maintain confidentiality and handle sensitive information
• Flexibility to adapt to changing priorities and customer needs