Consultant, Information Technology

RESPONSIBILITIES 

• Work with data suppliers/customers/third parties to configure inbound and outbound data transfers 

• Troubleshoot data transfer and system problems related to the EDT process 

• Create and maintain EDT user accounts, along with other documentation, necessary for managing access and security on the EDT systems 

• Act as primary technical contact for data suppliers and internal staff regarding EDT processes and policies 

• Regularly report on the status of emergent/ongoing issues  

• Work with team to identify systemic problems and to plan future repairs and enhancements 

• Participate in Lean process improvement activities 

MINIMUM QUALIFICATIONS 

• Experience working with various data transfer protocols: SFTP, HTTPS, etc. 

• Highly organized and able to manage high volume of support desk requests 

• Ability to use Windows command-line interface to work on both internal and external systems 

• Familiarity with Linux navigation and basic commands 

• Knowledge of enterprise PGP software and several third-party data transfer clients (WS-FTP, MOVEit, Rebex) 

• Understanding of LAN and WAN networking and data transfer concepts 

• Understanding of HIPAA and security requirements involved in electronic data transfer 

• Aptitude for technical concepts and good problem solving skills 

• Ability to quickly learn new software and processes 

• Excellent written communication skills 

• Customer service/support or help desk experience 

• Able to adapt to changing priorities and tasks 

PREFERRED SKILLS AND EXPERIENCE 

• Excellent computer skills-Windows, MS Word, Excel, Access, Outlook, etc.