Consulting Engineer

What You'll Do
In this customer-facing role, you will provide engineering support that enables business outcomes that increase the value of IT relevance to our customers and partners.
Who You'll Work With?
The Consulting Engineer will build close relationships with customers, CX counterparts, architects, & business units to achieve customer goals and internal Cisco alignment. The role will:
Report to and work with the CX Americas Service Provider Architecture Team Group Leader
Work with CX Americas SP Theater Customer Delivery teams
Make connections and drive actions from multiple Cisco teams including the Business Unit, Engineering, CX Product Management, CX Project Management, CX Centers Delivery teams, and CX Region Customer Delivery teams
Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and BE/BU
Collaborate with Account teams, Customer Support, Partners to improve customer experience, address product or engagement concerns, ongoing strategy and help drive incremental business growth while focusing on our Customer Experience obsession
Who You Are?

• Customer Obsessed: Proactively understands customer needs and aligns Cisco teams and resource expertise from cross-functional teams to drive alignment on decisions that enhance customer value.
• Technical Solution Foundation: Ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally executed and applied in a customer's environment. Foundational technical solution knowledge, solution alignment, and industry best practices
• Cross-Team Collaborator & Influencer -work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal. Ability to operate and interact in a remote / virtual and face-to-face environment
• Full Field Viewer - You see the big picture and all the dependencies that influence each other within and around your engagements. You proactively take actions before potential issues arise
• Results Oriented: Interest in and proven execution ability with relevant technology delivery execution, customer outcomes and people development
• First Responder: Skilled at issue management, solution driven ownership and managing customer expectations and escalations as well as team or employee critical needs and issues; Ability to work in a dynamic environment; make timely, logical and appropriate decisions.
• Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Your Experience, Knowledge and Skills

• You have a BS+ (MS preferred) in a business & technical discipline
• Active Cisco Certified Internet Expert (CCIE) (written and lab)
• 8+ years experience working with Networking Engineering solutions
• superior Network design skills, with strong current knowledge of networking and Data Center expertise
• Demonstrated experience leading IP infrastructure-related projects.
• Strong verbal, written and presentation communication skills to various levels within Cisco and our Customers
• Experience supporting multiple complex projects simultaneously
• Expert level internetworking troubleshooting in a large-scale network environment.
• Advanced knowledge and experience with the following areas: Cisco Routing & Switching Platforms, Datacenter Platforms, IP Routing, Internetworking, MPLS, LAN Switching, Multicast
• Strong knowledge in software and features, examples include: MPLS (L2/L3 VPN) and MPLS-TE, BGP, ISIS, OSPF, inter-as, BNG, carrier Ethernet, Qos, Ipv6, Vxlan/EVPN and Segment Routing
• In-depth knowledge of network management, network availability & capacity planning
• Experience with Scripting, Python, and/or Linux is a plus
• Strong technical account management skills. Minimum 5 years of experience in Professional/Consulting Services or high-level support
• Ability to Identify and share opportunities, winning use cases, and relevant strategies to our CX teams and Sales teams
• Ability to guide and mentor junior-level engineers

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.