Consulting Services Operations Specialist

Make a difference. Be happy. Grow your career.
The Role
The Consulting Services Operations Specialist will have a passionate focus on efficient and effective operations and continuous improvement through ongoing optimization and implementation of process and technology. Success in this role requires strong ability to plan, organize, , and support all aspects and functions essential to the productivity and success of the consulting services team.

Key Responsibilities
The Operations Specialist will be responsible for, but not limited to:

• Collaborating with internal team members to continually enhance operational processes that improve business operations and operational efficiency
• Analyzing data and leveraging insights to identify operational improvement, implementing recommendations, and tracking success
• Documenting and maintaining process, project, and other support resources
• Serving as process owner of operational workflows, ensuring adherence to current business processes
• Serving as a subject matter expert for key systems and workflows, including some system configuration and administration responsibilities

• Serving as a liaison to other internal departments on behalf of the business unit to ensure success of cross-functional processes, such as: employee onboarding, candidate and consultant engagement support, and policy and process administration
• Supporting candidate and consultant engagement activities and programs, including but not limited to: new hire consultant orientation, consultant mentorship program, and consultant training sessions
• Consulting and collaborating with team members and leaders across the business unit to gain alignment and drive adoption of new initiatives, including enhanced initiatives from current processes and systems
• Partnering with team members to facilitate business unit training and creation of training materials in support of newly implemented and optimized systems, functionality, and processes,
• Organizing and coordinating strategic planning sessions, meetings, and functions for the business unit
• Supporting projects of varying sizes as a project team member, working across functions to achieve successful project outcomes in support of departmental objectives
• Serving the consulting services team with other support and enablement activities as needed
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives, as necessary
• Organizing and prioritizing large volumes of email, calls, and internal communications
• Preparing and sending correspondence, adapting content and format based on the needs of the audience including, but not limited to candidates, consultants, third-party vendors and internal partners
• Scheduling and organizing meetings, conference calls, and department activities including social event coordination

Skills and Experience

• Bachelor's degree or equivalent work experience required
• Must demonstrate and embody Nordic's maxims
• 2+ years' experience in business operations required
• 1+ year experience in project management preferred
• Excellent interaction skills, collaborative work style, and interpersonal skills
• Strong analytical skills and ability to use data to optimize performance and inform future strategies
• Desire to learn areas of the business and systems to develop knowledge that allows you to achieve success in a variety of tasks
• Able to balance urgent, short-term needs with strategic, long-term priorities
• Strong attention to detail, ability to organize and prioritize tasks, and ability to manage multiple priorities while meeting customer service commitments and project timelines
• Excellent communication skills, both written and verbal
• Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies
• Self-starter who pays attention to the details, works well under pressure and has ability to meet deadlines while monitoring one's own work product
• Ability to work independently as well as within a team environment

Additional details

• Position may be located in Nordic's Home Office in Madison, WI or in a professional, home office setting
• Occasional travel up to 5% of the time, or as department needs dictate