Consulting Solutions Architect (Remote/US or Canada)

Job Description

The Consulting Solution Architect is responsible for the development and delivery of consulting services (Discovery). The CSA is involved in both pre-sales and post-sales settings that relate to complex business process analysis and optimization engagements in data, composition, print, inserting and mail/postal environments. The re-engineering of clients' business processes will many times be based on the technologies represented in RICOH's solution or sourcing portfolio. Therefore, the CSA will be required to have a detailed understanding of RICOH's various hardware/software offerings, industry regulations, postal rules as well as our Professional Services capabilities. This position requires the ability to map and analyze current business processes, identify bottlenecks and opportunities for efficiency improvement - cost savings through process modeling. The deliverable from this data gathering will be the creation of a compelling report, ROI/TCO and presentation based on key financial and business objective data points, while being mindful of the client's corporate culture. The report must be presented to executive management in a clear and compelling manner, demonstrating reasonable investment payback periods. The CSA must possess a high degree of creativity, leadership, organizational and process analysis skills. The CSA must have a proven track record with presenting to Executive Management in both pre-sales and formal engagement settings. The CSA will possess a unique ability to work in a high pressure sales environment while bridging to the technical IT Architects within RICOH and the customer environments.

JOB DUTIES AND RESPONSIBILITIES

• Assist Solution Executive sales team with pre-sales support
• Assist the Advance Services Practice Director with developing Statement of Work documents as needed
• Function as the project lead in client discovery activities, providing guidance and direction to the Solution Executive assigned to support the engagement
• Attain quarterly targets
• Provide knowledge and expertise in the data handling, print, finishing and mailing processes
• Identify new solution opportunities based on client feedback, industry analysis, and new features incorporated into existing offerings
• Attain profitable engagements as defined by the services fee and Change Control methodology presented in the Statement of Work
• Participate and present in document industry trade shows and work floor
• Comply with RICOH's standard event documentation and control policies

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires completion of a four year degree and/or knowledge typically gained through attainment of a four year degree
• Requires six to ten years experience in the areas of business process analysis and re-engineering, preferably leveraging composition, print and POD knowledge, workflow automation, variable data document , output management, web-to-print, MIS systems and postal processing technologies
• Leadership and management experience required in operations or environment
• Demonstrated experience by providing samples of written analysis work
• National and Major Accounts selling experience
• Requires a valid driver's license and minimum levels of auto insurance coverage per RICOH's policy

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Additional Pay Details:

Compensation range is $111,000- $161,000 Position is bonus eligible.

Ricoh USA Benefits

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