Consumer Affairs, Specialist

Employee Type:

Full time

Location:

WI Green Bay Willowbrook

Job Type:

Production Support

Job Posting Title:

Consumer Affairs, Specialist

About Us:

TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work, directly impacting our mission to make high quality, affordable food for our customers, communities and families. We hope you will consider joining the team and being part of our future.

What You Gain:

• Competitive compensation and benefits program
• Enrollment in our wellness and employee assistance programs
• Paid holidays, vacation, and other competitive paid time off opportunities
• An inclusive working environment where you can build meaningful work relationships with a diverse group of people
• Leaders who are invested in supporting your career growth
• Opportunities to be recognized for outstanding contributions to your team through our employee recognition programs

Job Description:

About the Role:

The Consumer Affairs Specialist role is a customer service-oriented position that is responsible for ensuring customers and consumers receive responses to issues and inquiries in a timely manner. The goal is to build customer and consumer loyalty through accurate, timely and effective communication and resolutions.

• Assist customers/consumers by identifying, researching, and resolving their questions
• Investigate customer/consumer complaints and other issues
• Liaise directly with plant Quality Assurance Managers to process investigative procedure
• Process retrieval kits to ensure procedures and processes are followed for reporting quality data
• Interpret and evaluate plant investigation findings and implement appropriate responses to customers/consumers
• Using template letters, prepare replies to communicate outcomes of quality investigations
• Assist in evaluating audit findings and communicate appropriate corrective actions
• Daily follow-up on inquiries and concerns not immediately resolved
• Assist in identifying trends to ensure proactive communication to the quality team
• Document internal audits and other quality assurance requests
• Complete reports using Emplifi software system and MS office suite
• Report data from company or product integration into Consumer Affairs knowledge base
• Participation in our "Buddy Program" - identify training needs and coach/mentor contact center agents to ensure policy, procedures and quality standards are being met
• Assist with additional tasks as requested

Important Details: This is a full-time permanent position located out of our Willow brook, Green Bay office. The schedule is hybrid. 3 days a week work from home and two days a week from Willow brook, Green Bay office. Hours Monday- Friday 8am-4:30pm.

About You:

You'll fit right in if you have:

• Minimum of 5 years of experience in Customer Service, Customer Care or Consumer Affairs relevant to role
• High School diploma preferred
• Excellent organizational and problem-solving skills
• Team oriented
• Demonstrated ability to initiate and implement continuous process improvement
• Ability to excel as a productive member of a growing and dynamic team
• Excellent communication skills, written and oral, for effective interaction with all internal and external personalities
• Ability to stay calm under pressure
• Ability to think logically, use good judgment, problem solve and grasp concepts quickly
• Ability to work independently
• Well-developed sense of urgency and follow-through
• Knowledge of MS Office Suite
• SAP experience preferred
• Knowledge of Emplifi and Ring Central a plus
• Ability to travel as needed to meet with internal teams

Your TreeHouse Foods Career is Just a Click Away!

Click on the "Apply" button or go directly to www.treehousefoods.com/careers to let us know you're ready to join our team!

Your TreeHouse Foods Career is Just a Click Away!

Click on the "Apply" button or go directly to www.treehousefoods.com/careers to let us know you're ready to join our team!

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