Consumer and Brand Communications Executive

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 16 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.

The Role:

You will be responsible for managing consumer feedback, delivering exceptional service by addressing inquiries and complaints, and ensuring insights are shared with relevant internal teams. You will act as the social media lead for Curél and Bioré, supporting their brand strategies, PR campaigns, and activations while reporting into the Skincare Brand Manager.

Key requirements:

• Consumer Service: Professional consumer support with accurate documentation and issue escalation.
• Social Media Leadership: Oversee strategy, content creation, performance reporting, and community engagement for Bioré & Curél.
• Process Compliance: Ensure adherence to U.S./European consumer service processes.
• Product Knowledge & Support: Stay informed on product ranges, NPD, and manage sample stock/reference guides.
• PR & Influencer Support: Draft/approve briefs, manage PR events, and review influencer content to align with brand goals.

What you will need:

• Strong communication skills, both written and verbal with advanced levels of English fluency required
• Experience with Premium Brands would be advantageous
• Strong relationship-building abilities to foster respectful and collaborative working relationships with global stakeholders
• Proven expertise in handling conflicts effectively
• Proven track record in handling consumer contacts, providing consultative advice, going the extra mile to ensure the highest level of customer satisfaction, and inputting contact information into database systems
• Knowledge of Consumer Services Regulations and Processes, including adverse events and claims escalation
• Familiarity with social media, PR, and website management

How we work: Having been selected among the World´s Most Ethical Companies for 16 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/) or EMEA website (https://www.kao.com/emea/en/)

https://www.kao.com/emea/en/privacy/