Consumer Care Representative (IL/WI Remote eligible)

Pacific Cycle delivers some of the biggest names in outdoor recreation - Schwinn & Mongoose. Our culture is as fun and lively as the lifestyle brands we represent, where innovative ideas are welcome and customer satisfaction is a top priority. Now's the time to join the ride!

A continued commitment to and investment in our people, products, and consumers is the foundation of how we build our bright future. We offer a competitive total rewards package with generous time off, incredible product discounts, and a fun working environment!

We are connected by four core values that serve as the basis for a strong future.

1. Passion to Perform: We share a passion to perform. We focus on real results. We finish what we start, and we go that extra mile. We don’t give up.
2. Trust to Act: We’re trusted to do a good job, and we deliver it. We use that freedom to apply our talents and qualities for the best results.
3. Care & Act Responsibly: We’re responsible for all our actions, and we consider the consequences for our stakeholders and the environment. We’re honest, open, and direct.
4. Make it Fun: Enjoying your job is a serious business! We’re open, informal, and cheerful. We allow everyone to be who they are.

• Comprehensive Medical/Prescription/Dental/Vision plans
• Generous Paid Time Off Programs
• Paid Life & Disability Insurance
• FSA/HSA/Dependent Care FSA
• 401k and company match
• Commuter Incentive Program
• Paid Community Volunteer Days
• Voluntary benefits (critical illness, accident, and hospital indemnity insurance)
• Great discounts on company products
• Employee Wellness Program / EAP benefit
• Parental Leave program
• Access to group home and auto insurance
• A mix of casual yet professional culture

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Pacific Cycle we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. For additional information, please click here. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know.

To learn more about our privacy policy, please click here: Privacy Policy I Pacific Cycle (English)

An applicant's personal information will be shared in accordance with our privacy policy; by applying for a position, you are accepting the terms of our policy.