Consumer Communications Specialist

TITLE: Consumer Communications Specialist 

DEPARTMENT: Medical Affairs 
 

OCCUPATIONAL SUMMARY: 

Serve as a product expert for Company products when responding to inquiries and 

complaints. Handle consumer and medical professional contacts related to adverse 

events, product inquiries and complaints. 

ACCOUNTABILITIES:

• Provide outstanding service to and engage professionally with consumers and other 

company contacts 

• Liaise with medical professionals and consumers related to product inquiries and 

complaints as they relate to all C.B. Fleet Company, Inc. and Prestige Brand drug, 

device and dietary supplement products 

• Enter case data into the relevant database 

• Possess a constant working knowledge of company products sold world-wide 

RESPONSIBILITIES: 

• Provide high quality customer service to consumers and health care professionals. 

• Maintain professionalism and represent Brands with honor and respect 

• Effectively multi-task while handling consumer contacts – have the ability to listen 

and electronically capture consumer comments simultaneously 

• Manage large amount of inbound contacts 

• Identify consumers’ needs, clarify information, research issues and provide solutions 

effectively and in a timely fashion 

• Serve as a Brand Advocate to our consumers 

• Demonstrate excellent language and communication skills both by voice and in 

writing 

• Follows the Medical Affairs record retention system. 

• Follow Good Documentation Practices. 

• Maintain high quality standards for data entry and database coding. 

• Maintain a high level of product knowledge. 

• Attend pertinent department meetings. 

• Provide complaints and inquiries analysis as necessary. 

• Perform other duties as required. 

QUALIFICATIONS: 

• Requires knowledge gained through a degree, preferably in a health, science or 

communication/marketing discipline and 5 years working experience. 

• Customer Service experience, preferred 

ACCOUNTABILITY: 

Manager, Contact Center