Consumer Engagement Representative 1 (Work at home AZ, TX, OH, FL, TN, IN)

Description

The Consumer Engagement Representative 1 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Consumer Engagement Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Consumer Engagement Representative 1 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Additional Information:

The Consumer Engagement Representative 1 will be educating members on Center well Specialty Pharmacy via outbound and inbound calls, answering various questions in regards to enrollment and pharmacy benefits.

Schedule: Wednesday -. Saturday 4x10 Shift /Off days Sunday, Monday & Tuesday

Hours: Closing shift 6:30am-5:00pm

Location: Work at home AZ, TX, OH, FL, TN, IN

Incentive Program based off performance

Required Qualifications

• Less than 2 years of technical experience
• Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, etc.
• Previous experience with assisting members via call center environment
• Demonstrated capability with coaching and developing associates formally and informally
• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Associate's or Bachelor's degree

Additional Information

Scheduled Weekly Hours

40