Consumer Experience Program Manager

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

Job Summary

The Consumer Experience Program Manager is responsible for the coordinated management of multiple large/complex ongoing and implementation projects. The role will be responsible for program and financial management that works with workstream project managers (who are responsible to the program manager for the execution of their project and its impact on the program) to monitor cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the program. The role will have working knowledge of Alight Worklife, Alight Partner Network, Alight Well-Being, AI driven Personalized Messaging, and Communications Content creation to great holistic integration across the workstreams. Responsible for stakeholder management, particularly stakeholders external to the organization.

Key Responsibilities

• Provides guidance and oversight to workstream project managers for project plan management, scope management, risk management, schedule management, financial management, resource management, and stakeholder management as needed
• Creates/manages execution of the program plans (quality, risk, communication, staffing, etc.) by using the tools identified in the planning phase and by auditing the results of their use to align the program outcomes with stakeholder expectations and standards
• Captures program status and data to maintain accurate and current program information for use by stakeholders
• Creates or directs the development of meeting materials, presentations, and writing of business cases for client-facing and executive leader situations
• Develops a high-level milestone plan using goals and objectives of the program, applicable historical information, and other available resources to align program with expectations of sponsors and stakeholders
• Addresses program issues by identifying and selecting a course of action, considering the program constraints and objectives, to enable continued program progress
• Ensures completion of the project and process evaluation, scorecard review, ongoing refresh schedule, and internal/external debrief meetings and documentation
• Understands and verifies the financial scope of the projects in the program and provides support and financial data for client lead/sales team to create proposals and support documentation
• Leverages financial acumen by using the appropriate financial tools to ensure billing accuracy and integrity
• Manages project budgets and applies advanced project costing knowledge
• Manages program changes in accordance with the change management plan to control scope, quality, schedule, costs, and contracts
• Effectively communicates with varying levels of internal and external contacts
• Demonstrates leadership skills by building team cohesiveness, leading, mentoring, training, and motivating to facilitate cooperation, ensure project efficiency, and boost morale
• Builds a Culture of Excellence to help accelerate growth, enhance individual and team effectiveness, drive quality, and reduce costs
• Has a proven track record in partnering with client or business leadership in the development and achievement of strategies to solve the client need for multiple projects, leveraging multiple tools including technology
• Works with constituent project managers to solution complex requests
• Consults with internal and external stakeholders on the integration of Alight Worklife, Alight Partner Network, Alight Well-Being, AI driven Personalized Messaging, and/or Communications Content
• Asks appropriate questions to guide clients/client leads on how to meet goals/objectives for complex and interdependent projects
• Confidently presents creative options to clients/client leads; demonstrates strong presentation skill level in client-facing situations

Knowledge, Education, Certification, Skills & Technical Proficiency

Master's degree and/or equivalent work experience required. PMP, PgMP, or Six Sigma Certification

Technical skills:

• 8-10+ years of demonstrated project management experience managing multiple projects, programs, and/or processes
• Experience in the application of professional principles and business judgment to solve unique problems and to meet overall client and business objectives
• Fluent skills: Smartsheet, Microsoft Office suite, JIRA task management
• Ability to work in a fast-paced role, integrating across internal and external workstreams and effectively manage assigned responsibility area with assigned client, partner, and/or vendor.

• Benefits, healthcare, financial or HR technology or artificial intelligence experience is a plus

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

New York Equal Pay for Equal Work Act Statement.Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances:Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $92,100.00/year (for full time employees) and the estimated maximum base salary for this role of $176,500.00/year (for full time employees). In addition to a base salary, this position may be bonus eligible. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight-Benefits-US22

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.