Consumer Goods - Client Relationship Manager - St. Louis, MO

Description

Consumer Goods - Client Relationship Manager

Location: St. Louis, MO (candidates must live or be willing to relocate to St. Louis)

Level: Director

Travel expectations: once a month travel to West Coast & East Coast

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant's RCGTH business unit is one of Cognizant's highest growth businesses and a critical part of Cognizant's business strategy. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Overview

Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to improve backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a highly visible and challenging opportunity and requires high amount of commitment, business sense, leadership qualities and motivated attitude to perform well.

Key Responsibilities •

• Build trusted relationships with client stakeholders
• Understand the client environment, issues, and priorities
• Work with clients to define their problems and co-create solutions
• Drive RFPs / proactive bids with regards to renewals, extensions and expansion
• Track of industry trends relevant to client business and bring forth proactive ideas and solutions
• Serve as the day-to-day point of contact for the clients
• Responsible for backlog growth including renewals and extensions of current engagements
• Lead the onsite project teams and ensure they understand the client environment

Measures

A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue and margin.

Required Qualifications • Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry. • Industry expertise in Consumer Goods and, Retail • Experience managing Client P&L of $40 + Million dollars including reporting and metric assessment for the account • BS Degree

Preferred Qualifications

MS or MBA degree preferred

Strong background in a project environment and application development.

Shown ability to contribute to new business development efforts and to lead and run multiple tasks in a dynamic environment

Must be detail oriented and able to manage and maintain all facets of complex assignments.

Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications

Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Qualifications

Technical Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

Portfolio & Project mgmt (PPM)

PL4

Required

* Proficiency Legends

Proficiency Level

Generic Reference

PL1

The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2

The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3

The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4

The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.