Consumer Insights Analyst (remote)

As an NRG employee, we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing success--take charge of your career goals and empower your future!

About the Team:

The NRG Consumer Insights team is closely connected with our internal stakeholders and our work impacts product development and marketing strategy across the U.S. and Canada. We are passionate about developing meaningful solutions that improve the lives of our customers. We are also fully committed to nurturing our team members, offering a flexible supportive environment to foster learning, growth, and career development. We are a small but mighty team of experienced researchers, who deliver a big impact. We invite you to join us and learn with us on our exciting journey.

Job Summary:

We are seeking a Researcher with strong communication, collaboration, and analytical skills to join our expanding Consumer Insights team. As a Consumer Insights Researcher, you will collaborate with cross-functional groups and employ creative problem-solving skills to translate complex business questions into actionable research designs and recommendations. You will listen to and empathize with our consumers, summarizing key themes and actionable insights to support the growth of new products and services across NRG.

Responsibilities:

• Manage Market Research & User Experience (UX) Research projects across NRG.
• Lead stakeholders to develop clear, actionable, business objectives.
• Translate business objectives into appropriate, actionable qualitative and quantitative market research designs and methodologies.
• Design, program, conduct, analyze and report results of qualitative and quantitative in-house research efforts.
• Identify and utilize the latest technology, tools & platforms to get accurate, rapid, and meaningful consumer insights.
• Develop and manage research material & stimuli including questionnaires, interview guides, concepts, and prototypes.
• Manage external market research suppliers/vendors when required, in all phases of the research process.

Working Conditions:

• 100% remote, with occasional visits required to Houston HQ for team meetings and corporate events.
• Some overtime is required as special projects arise.
• Minimal travel.

Minimum Requirements:

• 3+ years of hands-on experience conducting and analyzing qualitative and quantitative market research, within a market research vendor or sophisticated client-side organization.
• Training and/or some experience in designing, conducting, and analyzing UX Research efforts.
• Bachelor's degree in Marketing, Advertising, Business, Social Sciences, or related field.
• You must reside in the United States to be eligible for this position.

Preferred Qualifications :

• Experience moderating qualitative research, both online and in-person is a bonus.
• Knowledge of each stage of the Design Thinking process (Empathy, Define, Ideate, Prototype, Test).
• Experience with the application and use of online whiteboards for collaborative efforts.

Additional Knowledge, Skills & Abilities:

• Collaborate: Work alongside and across business units and design teams to answer research questions.
• Empathy: Ability to understand consumer expectations, frustrations, goals, and reasoning processes to develop solutions to real needs.
• Problem-Solving: Ability to translate complex business issues into achievable research learning objectives and actionable research designs.
• Communication: Ability to interpret complex research results, translate them into practical business implications and recommended actions, and succinctly present insights/recommendations to internal stakeholders and leadership teams.
• Professional Development: Desire for continuous learning of new Market Research & UX Research techniques and platforms/software.

Why NRG is a great place to work:

• Great company culture!! Voted as a BEST employer by Forbes
• A competitive total compensation package, including annual incentive and/or commission
• Stock Purchase Plan
• Benefits on the first day of employment -Medical, Dental, Vision, Life Insurance, and Short Term Disability, Wellness program, etc.
• Company-paid life insurance and disability insurance
• 401 (k) plan to help save for retirement
• Generous PTO plan, plus 8 company holidays, and 3 floating holidays
• Numerous discounts, including electricity discounts on NRG brands

If you reside in or intend to work remotely from California, Colorado, New York or Washington State, you may contact [email protected] for compensation information related to this position and other information as required by applicable law. Please include the job title in your request.

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NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title, and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

Nearest Major Market: Houston