Consumer Operations Representative

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
The Consumer Operations Representative is responsible for addressing consumer requests and concerns in the Back-Office, Walk-in, Email, and Call Center channels.

What You'll Bring:

• Ensure that all Consumer Credit Report requests are attended and responded to within the Service Level Agreement.
• Ensure that all other related D2C tasks are carried out in accordance to TransUnion's Compliance requirements-- logging and tracking of consumer requests, reviewing of documents, updating the tracker, reconciling payments, and issuance of consumer credit reports
• Create and Facilitate Consumer Relations policy and procedure, user documentation, scripts, and Standard Operating Procedures.
• Work with vendors to ensure timely resolution of consumer disputes, complaints, and escalations
• Work with the Operations Dispute Team and Data Furnishers to close disputes concerns raised by consumers
• Ensure adherence of TAT for all consumer operations related processes

Impact You'll Make:

• Bachelor's Degree in appropriate field of study and equivalent work experience
• 2 years of experience in consumer operations, customer service, banking, or BPO domain
• Familiarity with Microsoft Office Suite - Word, Excel, PowerPoint, etc
• Ability to create reports and dashboard which can be shared internal & external audience
• Excellent written and verbal communication skills with experience in working with cross-functional teams.

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Rep I, Consumer Operations Support