Consumer Platforms, Disputes Strategy, Analyst, Richardson

Job Description

Platform Solutions

We build and embed cloud-based, developer-centric financial products and services in our clients' ecosystems to help them better serve their own clients and customers.

Your Impact

As part of the Disputes Strategy team, you will be responsible for the development of new analytical strategies, business processes and solutions to provide best customer experience related to disputes and protecting the firm from financial losses due to disputes for Apple Card, GM Card, Apple Savings and Deposit. The role will involve working closely with product, technology, Operations, Legal, Compliance teams to develop solutions and improve the performance of the portfolio. As part of this team, you will be responsible for:

• Analytics and strategy execution to modernize the dispute processing and enhance agent productivity
• Develop dashboards and control reports to monitor strategies and support the management of the business
• Liaise with operations teams to identify trends and opportunities for process improvements
• Develop appropriate narratives to respond to any regulatory requests around disputes program

Job Summary and Responsibilities

• Use a data-driven approach to develop and design solutions
• Review, evaluate and drive selection of new vendors or technologies to enhance the dispute strategy and mitigate emerging risks
• Coordinate directly with the Customer Operations leadership team responsible for execution of the dispute strategy
• Research and remain current on the latest industry fraud trends and recommend tools, services, and practices for improvement
• Identify and develop analytics for process improvements/automation to maximize agent efficiency for dispute resolution

Preferred Qualifications

• Bachelor's degree in Mathematics, Statistics, Economics, Finance, Engineering or a related field
• 2+ years of risk management experience with debit cards, credit cards, checking products
• Experience with using data science tools to solve business problems
• Experience of building quantitative strategies for dispute processing for fintechs and cards industry
• Working knowledge related to interpretation of Reg Z and Reg E is preferred
• Experience with consumer banking dispute processing tools and methodologies

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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